8 Replies
Ashley Terwilliger

Hi Eric,

Thanks for sharing this example file with us. I took a look at it in Storyline 2, and published for LMS to upload here to SCORM Cloud.  I viewed it in Chrome, and was able to click on the boxes and see the visited state of each item upon returning to the main base layer slide. Can you test that link and let me know how it behaves for you?

If it's still not working right, let me know what browser and if you have Flash disabled or not. Since some browsers have started to block Flash by default I'd want to make sure you're viewing the course in a supported browser for HTML5.

Katie (Gokhshteyn) Riggio

Thanks for the extra detail, Eric! I tested your file in Storyline 2 and saw the same issue you described in just the HTML5 output in Chrome – here's a quick Peek of what I saw. I started with the HTML5 output and finished with the Flash one. 

Really strange! I'd like to get another look on this and have shared both of our findings with our Support Engineers. They'll be in touch shortly – I'll also follow along and share all updates here, as needed!

Katie (Gokhshteyn) Riggio

Hi, Eric! Great question – my apologies for not sharing that above: I tested the HTML5 output in Chrome, Safari, IE11, and Firefox where I saw the visited state not showing issue appear in just Chrome and Safari. IE11 and Firefox worked fine. I'm also very curious to know what's causing this and will follow the case closely – expect an email from support@articulate.com soon!

Katie (Gokhshteyn) Riggio

Hi, Eric – and those following along!

I took a peek at your case this morning and saw that our team logged the visited state not displaying issue in Chrome and Safari (HTML5 output) as a possible bug. Appreciate you bringing this wonky behavior to our attention!

This discussion is attached to its report so we can keep you updated with new information. I'm really sorry for the headaches, and we'll be standing by if you need anything in the meantime!