Published Course to Internet - Working in IE but not Firefox or Chrome

I have been using Storyline 2 for quite some time and have published several courses to the internet. People access them through our Learndash/Wordpress based site.

I haven't had any problems until today. One module in one course has stopped working properly. It quit playing the audio and embedded video files. All of the other modules in the course are still working properly.

I re-published the module and uploaded it. Now the module is completely scrambled and doing random things like scrambling slide content, not playing audio or video, etc.

This problem only seems to exist in Firefox and Chrome. The module is still working correctly in IE.

I have several students going through this course currently and need a solution. I would appreciate any help.

Thank you,

Teddy

1 Reply
Katie Riggio

Sorry to hear you're having issues with that one module, Teddy!

To help us investigate 🔎

  • What version of FireFox/Chrome/IE is being used?
  • Was your project published as Flash/HTML5, or?

Additionally, are you able to share your .story project here? Or, you can send it directly to our Support Engineers here if you prefer to send it privately.

Looking forward to testing that file on our end!