Published Course will not display in LMS

Oct 30, 2019

A vendor supplied me with a SCORM 2004 package for upload to my LMS. It loads into the LMS fine, but when we try to view the content, we only get the "loading" icon which perpetually spins (see screenshot below).

If I click on the local copy of the story.html file, it loads up in the browser window fine, but it doesn't load within the LMS. Does anyone know what could be occurring?

Note: I don't have the original .story file, and I tried uploading it to SCORM Cloud, but it was too large for the free version.

11 Replies

Gerry Wasiluk
Hero

over 4 years ago10/30/19 at 7:10 pm (UTC)

Could you possibly share the published output with us somehow?

Heather Boyd
Author

over 4 years ago10/31/19 at 1:08 pm (UTC)

I wish I could, but my vendor doesn't want the content shared on a public forum, unfortunately.

Gerry Wasiluk
Hero

over 4 years ago10/31/19 at 2:53 pm (UTC)

Okay. :)

Do you know what flavor of SCORM did they publish to? And did they publish to Flash or HTML5/Flash, or HTML5?

And what version of Storyline did they use?

And what exact browser are you folks using when you see the spinning loading icon?

Would you be willing to share the course with me privately? Would that be acceptable with your vendor?

Heather Boyd
Author

over 4 years ago10/31/19 at 5:06 pm (UTC)

Hi Gerry,

I could probably share it with you privately. We're using Google Chrome, but I've also tried Safari and Firefox and haven't had success there either. They published to SCORM 2004 with HTML5/Flash. I'm checking with them now to see what version of Storyline they're on. I think it's 360, but I won't swear to it.

over 4 years ago10/31/19 at 5:22 pm (UTC)

Just heard back. They use Storyline 360.

Gerry Wasiluk
Hero

over 4 years ago10/31/19 at 5:41 pm (UTC)

Thanks, Heather. If you can and wish to share it with me, you can contact me at gerrywaz@gmail.com

I can test it with the Moodle LMS that I have running on my NAS. Probably a different LMS then you have and a bit apples-to-orange-ish but it may still show something.

BTW, what LMS do you folks use?

One thing--if you have the published output as a zip file, can you try unzipping it to your local PC and then double-click on the story.html file? (This should launch the content without the need for the LMS.) Does the course launch then or do you still get the spinning icon?

Leslie McKerchie
Staff

over 4 years ago10/31/19 at 7:41 pm (UTC)

Hi Heather,

So glad that Gerry has been able to jump in here to assist you.

You are always welcome to work privately with our team here as well.

over 4 years ago11/04/19 at 4:55 pm (UTC)

Hi Gerry,

I just sent that package to you. We're running Agilix Buzz as our LMS. I have unzipped and can open it locally, but we're really needing it to work in the LMS environment. Any help you can give is greatly appreciated. :)

Gerry Wasiluk
Hero

over 4 years ago11/04/19 at 8:17 pm (UTC)

Hi, Heather! Thanks!

I've looked at it and replied back to you. Did you get my e-mail?

I was able to get things to run in both the SCORM Cloud and the Moodle LMS I run on my home NAS.

I also attached the zip file I used of your course for both LMS's.

over 2 years ago01/10/22 at 1:44 pm (UTC)

Sir, tell us please, what was the problem?
I have the similar issue with storyline 360 scorm 2004 (4th edition) file and ShareKnowledge LMS, endless loading etc. but html5 file works properly.

over 2 years ago01/10/22 at 4:56 pm (UTC)

Hi Jean! In case Gerry isn't subscribed to this thread any longer, you can reach out via the contact page if needed. Also, I see my teammate Maria responded to your post over here. Be sure to let us know if you need help!