Published file - story.html - looks FUZZY - but Preview mode is crisp and clear - has screen captures

Hoping you guys can help.  I have a Storyline 2 file that needed to be published and uploaded today...sounds simple, right?  Not so simple. 

The file looks great when I preview has screen captures (I used Storyline to do them) and they are crisp and clear.  I publish the file and the screen captures are all blurred...and some of the slides are too.  Some slides are just fine..there is no rhyme or reason. 

Any suggestions? 

1 Reply
Katie Riggio

Welcome to ELH, Mary!

Really sorry to hear that the published output looks blurry – I'm happy to investigate this for you, and have a few questions to start:

  • Did you publish the course for Web, LMS, or something else?
  • What is the selected publishing format – is it Flash with HTML5 fallback, or something else?
  • Are you able to send through your .story file, so we can get a closer look? You can add it as a comment clicking on Add Attachment below, or you can share it privately here.

I'll be standing by!