Hi, I know this has been discussed before, but I cannot find this specific issue and a solution at all...
We create modules in Storyline and publish them for web or LMS. It doesn't matter if it is published for Web or LMS, it just won't run in Internet Explorer. It plays perfectly in Chrome, but our default browser is IE. You open it and it just sits with a blank white screen. The Flash player in IE is working fine.
Hi Wendy, pop-up blocker is turned off, and it happens regardless of running the file from our LMS (Cornerstone) and running it directly from the Story.html file, or even the zip to email it. Though I do notice when I look at the file structure it does say for the Story.html file that the 'type' is 'Chrome html document'.
Sounds like you have chrome set to your default browser which is why it would come up with the chrome document tag. If you right click the storyfile and open with IE (instead of chrome) does it work that way?
Have you tried uploading to Scormcloud to see if you can run it from there?
Happy to give it a go if you want to upload your published zip. I'm running IE 11.
I have been selecting to open it with IE and is doesn't work. It just opens a browser window with the file location in the URL and a blank white screen. I run IE 11 too. I'll have a look at Scormcloud (I have never heard of it!). I have also attached the Zip file - thank you so much for your help and input I really appreciate it!
I have solved my problem! If I save the files to my desktop and run story.html in IE, it does not work. If i run it from a network drive (and our LMS I have since discovered) in IE it DOES work.
Delighted to hear that Wendy was able to assist you, Susan! And in case you'd like to have a look, here is some additional information on the importance of testing your published output in the intended environment or where it will ultimately be accessed by learners.
10 Replies
Hi Susan
what version of IE are you using. There may be compatibility issues with IE and your LMS, or could it be popup blocker?
Perhaps try downloading and installing the latest SL2 update 10 and see if that makes a difference.
Hi Wendy, pop-up blocker is turned off, and it happens regardless of running the file from our LMS (Cornerstone) and running it directly from the Story.html file, or even the zip to email it. Though I do notice when I look at the file structure it does say for the Story.html file that the 'type' is 'Chrome html document'.
Hi Susan
Sounds like you have chrome set to your default browser which is why it would come up with the chrome document tag. If you right click the storyfile and open with IE (instead of chrome) does it work that way?
Have you tried uploading to Scormcloud to see if you can run it from there?
Happy to give it a go if you want to upload your published zip. I'm running IE 11.
I have been selecting to open it with IE and is doesn't work. It just opens a browser window with the file location in the URL and a blank white screen. I run IE 11 too. I'll have a look at Scormcloud (I have never heard of it!). I have also attached the Zip file - thank you so much for your help and input I really appreciate it!
Hi Susan
must be something in your IE settings I can right click and open with IE no issue at all.
I'm based in Qld - if you want to call me I am happy to go through my IE settings with you - maybe that will help troubleshoot it.
m: 0419 047732
Wow, maybe it's just me!! I'll have a look at my settings - thanks so much. I'll let you know if I'm going to give you a call.
Thanks again Wendy.
Thanks for your help - I am now doing a bit more research at our end...
I have solved my problem! If I save the files to my desktop and run story.html in IE, it does not work. If i run it from a network drive (and our LMS I have since discovered) in IE it DOES work.
Thanks for all your help!
Yay Susan...sounds like local browser settings that are stopping it.
It's always recommended to test in the environment that your users will use.
Delighted to hear that Wendy was able to assist you, Susan! And in case you'd like to have a look, here is some additional information on the importance of testing your published output in the intended environment or where it will ultimately be accessed by learners.
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