Published Files Suddenly Not Working in LMS?
Nov 30, 2018
By
Rose Adler
I will try to make this brief.
Our Storyline activities are shared on a content collection through the Blackboard LMS. Essentially, I am having an issue where some activities will suddenly stop working (in most cases, you just get the loading circle but the content won't advance past 2 or 3 slides). Some of these are 2 years old and have suddenly quit working, but it's infuriatingly inconsistent as to which activities are affected and which aren't.
- Browser is also inconsistent. Sometimes an activity will work fine in Firefox, but not in Chrome, and sometimes vice versa.
- It's not consistently one version of Storyline that it's been published out of.
It's almost as if activities are trying to run as Flash, but don't fallback to HTML5 if Flash isn't available.
Has anyone else run in to this? Any ideas what this could be?
6 Replies
Open your browser developer console while viewing the course to see if any errors are being generated behind the scenes. This is a good place to start.
Oh, that's a good idea, thanks!
A majority of our students are using Firefox or Chrome. The biggest issue I'm having is it's so inconsistent. Sometimes I get a help ticket in for an activity not working in Chrome, but it works fine in Chrome for me, but not Firefox. Sometimes it's the other way around.
So sorry you're running into those inconsistencies, Rose. I see you're getting some handy tips here!
To add to the helping hands: if you'd like for us to test the course in another LMS environment, feel free to share the .story file with us here or privately via this link.
We'll give it a test in SCORM Cloud and let you know how the activities function in Chrome and Firefox on our side!
Yea, I would like to try that, since we can't seem to find a solution. Let me find a good example of the issues we're running in to and I will send it your way.
Sounds like a plan, Rose. We're standing by!
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