I've created a learning module with Articulate Storyline 2. Project experiences sluggish / very slow loading times when viewed in IE8. Unfortunately client can only use this browser and version.
The project runs perfectly in other browsers. In the publish settings i am including html5 and mobile versions. it is also being tracked, plus scorm 1.2.
The slow loading times appear when clicking through slides. they will hang with the loader for 5-10 seconds before appearing. the overall published file size is 7mb.
Any help or advise on this issue would be greatly appreciated.
Hi Christie, Thanks for the reply. I tried the repair that you linked me to but that didn't help with the issue. Also I had my client update their flash player but the problem persists. We've also tried hosting on various servers, but when testing in IE 8 the loading times are just unworkable (10 seconds per page). Any guidance would be appreciated.
Sorry to hear that the suggestions offered did not do the trick, Brian! Please be sure to check out the ideas Jonas offered, and if issues continue, I'd recommend that you reach out to our Support Engineers for additional technical insights. All you would need to do is use this form to submit your case, and if you could share your ticket number, we'd be happy to follow along. :)
Hi Jonas, thanks for your suggestion. Unfortunately we don't have any video / Seek bar in our resource, so that option does not appear in layer properties.
Christie, we submitted a request earlier today, no. 00774950
Thanks so much for sharing your case number, Brian, and I'll be sure to monitor the progress being made and share relevant updates here for others who may benefit, as well. :)
6 Replies
Hi, Brian -- Thanks so much for reaching out, and while IE8 is a supported option for viewing content, it seems that others have reported similar issues pertaining to IE8 moving slowly or crashing. You may want to try running a repair as noted here and let us know if you find improvement, and if issues persist, please let us know.
Hi Christie, Thanks for the reply. I tried the repair that you linked me to but that didn't help with the issue. Also I had my client update their flash player but the problem persists. We've also tried hosting on various servers, but when testing in IE 8 the loading times are just unworkable (10 seconds per page). Any guidance would be appreciated.
Hello Brian,
we also had some issues with Internet Explorer. One thing I changed was to set the layer properties to "allow seeking:No" since we discovered that the preloading loaded to much and caused Internet explorer to crash. Even if it is not the exact same problem I hope it may be some help. The thread where it was discussed: https://community.articulate.com/discussions/articulate-storyline/white-scrren-with-a-grey-exclamation-mark?page=4#reply-337725
Sorry to hear that the suggestions offered did not do the trick, Brian! Please be sure to check out the ideas Jonas offered, and if issues continue, I'd recommend that you reach out to our Support Engineers for additional technical insights. All you would need to do is use this form to submit your case, and if you could share your ticket number, we'd be happy to follow along. :)
Hi Jonas, thanks for your suggestion. Unfortunately we don't have any video / Seek bar in our resource, so that option does not appear in layer properties.
Christie, we submitted a request earlier today, no. 00774950
thanks.
Thanks so much for sharing your case number, Brian, and I'll be sure to monitor the progress being made and share relevant updates here for others who may benefit, as well. :)
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