3 Replies
Christine Hendrickson

Welcome to E-Learning Heroes, Peter!

Here's how Storyline encodes movies you insert into your courses, based on the file format of the videos and the publishing options you choose:

* For a list of supported video file formats, click here.

If the LMS doesn't currently support MP4 files, they should be able to install the MIME type for MP4. If they're not able to do so, you could try using SWF videos instead, but as you'll see above, this won't be supported in HTML5.

For information on installing the MIME type, please see the following article:

MP4 videos require a MIME type on your server to play properly

The process isn't too complicated, so hopefully Medworxx will be able to work with you on this.

Thanks and welcome again! :)