Recently, I have been having issues with my courses freezing on different slides. These lectures are published and on a server. I thought this was an issue on one lecture, but am finding this occurring in my other lectures too. I cannot find anything in the course itself to correct so I am at a lost on what to do for my students.
Is it always the same slide? Are you able to replicate? What is on the slide.
A great test would be to see if you experience the same issue when the course is uploaded to Tempshare and also be sure that you are viewing in a supported environment.
It is always the same slide. I have noticed that on another slide where I have buttons that open a separate storyline course slide in a new window, those slides in the new window also freeze or never load.
I have uploaded it to Tempshare and it still occurs. On the slide is a button that takes the student to a new slide which has 8 buttons. Once those 8 buttons are clicked, the student clicks the navigational arrow (self-created, not the ones already present in Storyline) to go back to that 1st slide in which they can click to move forward. When you click to move forward it locks up and I can't click anything on that slide. If I refresh the page, resume, and click to move forward I get the loading circle but nothing happens. I don't understand why this would suddenly be occurring in different lectures when at first they were functioning fine.
I removed the slide, published, and am now having the same issue on the next slide - locking up and not allowing me to select anything from the menu or go back. I am not sure why my individual storyline files I link to from the lecture are also freezing up.
I'll go ahead and share the file with the support team, hopefully they can find something!
Yes the video seemed to be the issue, but what is weird is that in Internet Explorer there is no freezing while in Firefox there is. I am recommending to my students to use IE in this instance while I correct the video issue.
9 Replies
Hi Alicia!
Is it always the same slide? Are you able to replicate? What is on the slide.
A great test would be to see if you experience the same issue when the course is uploaded to Tempshare and also be sure that you are viewing in a supported environment.
Leslie,
It is always the same slide. I have noticed that on another slide where I have buttons that open a separate storyline course slide in a new window, those slides in the new window also freeze or never load.
I have uploaded it to Tempshare and it still occurs. On the slide is a button that takes the student to a new slide which has 8 buttons. Once those 8 buttons are clicked, the student clicks the navigational arrow (self-created, not the ones already present in Storyline) to go back to that 1st slide in which they can click to move forward. When you click to move forward it locks up and I can't click anything on that slide. If I refresh the page, resume, and click to move forward I get the loading circle but nothing happens. I don't understand why this would suddenly be occurring in different lectures when at first they were functioning fine.
This is also Storyline 1
Interesting that it's the same slide Alicia. Have you tried removing/re-creating that slide to see if the problem is alleviated?
Would you be able to share your .story file with our support team here to take a look?
I removed the slide, published, and am now having the same issue on the next slide - locking up and not allowing me to select anything from the menu or go back. I am not sure why my individual storyline files I link to from the lecture are also freezing up.
I'll go ahead and share the file with the support team, hopefully they can find something!
Thanks for the update Alicia! I can see where you have reached out to our support team (00738334) and that Robert should be assisting you soon.
I will follow along as well.
Hi Alicia!
I popped in to check on your case this morning and I see where you are continuing to work with Robert. I will continue to follow along.
Hi Alicia!
I was just checking on your case and it seems that you simply had a problematic video. Glad that Robert was able to assist you.
Hi Leslie,
Yes the video seemed to be the issue, but what is weird is that in Internet Explorer there is no freezing while in Firefox there is. I am recommending to my students to use IE in this instance while I correct the video issue.
Thanks for popping in with an update :)
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