Are you seeing the load time when opening the course once it's uploaded to the LMS or when uploading to the LMS? What browser and version are you using to view the course? You'll want to make sure that you have been viewing it in one of the intended browsers detailed here. Could you share a .story file here from SL1 so that I could try uploading it to see how it behaves and then also test out upgrading it to SL2 to see how it works.
You are right, I forgot to specify. I see the load time when I open the course (SCORM Package) already uploaded to the LMS. I've set up the package (in my LMS) to open in a new window, so everytime that I open the Course, a new tab is opened and I have to wait from 15 to 20 seconds, while I see a blank page, until I see the storyline player.
I'm currently using Google Chrome (Version 44.0.2403.155 m)
I cannot attach the .story file since the size of the file is over 100MB. I'm talking about the one that works without delay. For the one that shows a delay I'm attaching the .story file (2MB).
Thanks for sharing the file here. So it's only this smaller course that has the delay - not the larger one? I upload it here to SCORM Cloud and tested it in Chrome 44 and Firefox and didn't experience any playback delays and the course launched in the new window right away. Can you test that one for me as well? If it has difficulty loading are you able to try in a different browser and different internet network?
Currently having same issue here. Still not solve. I'm using Articulate Stroryline 3 to produce SCORM 1.2. Size file 18mb.
Tested in https://cloud.scorm.com/ and our own LMS, it works fine, no playback delay. No loading issue. Even tested on Chrome, IE11, and Firefox and there is no issue, but when our client uploaded in their LMS, they experienced quite long loading times to launch a course.They are running it on IE11. Is it has something to do with their firewall? Since they are from banking industry. This is 8th SCORM we develop for this specific client, only this current SCORM (developed using Articulate 3) behave differently from the previous SCORM (developed using Articulate 2 then upgrade to Articulate 3).
Tried to delete cache from browser but does not work. Tried import to new project story file also does not work.
The issue is resolved. The course only can launch if we set format of the content to display in FLASH OR FLASH/HTML5. Previously, the articulate set as default in HTML5/FLASH, so we did not bother change so our client had problems to view the content if we set as HTML5 only or HTML5/FLASH. They only can view the content in FLASH Format.
7 Replies
Hi Jorge,
Are you seeing the load time when opening the course once it's uploaded to the LMS or when uploading to the LMS? What browser and version are you using to view the course? You'll want to make sure that you have been viewing it in one of the intended browsers detailed here. Could you share a .story file here from SL1 so that I could try uploading it to see how it behaves and then also test out upgrading it to SL2 to see how it works.
Hi Ashley, thank you for your reply
You are right, I forgot to specify. I see the load time when I open the course (SCORM Package) already uploaded to the LMS. I've set up the package (in my LMS) to open in a new window, so everytime that I open the Course, a new tab is opened and I have to wait from 15 to 20 seconds, while I see a blank page, until I see the storyline player.
I'm currently using Google Chrome (Version 44.0.2403.155 m)
I cannot attach the .story file since the size of the file is over 100MB. I'm talking about the one that works without delay. For the one that shows a delay I'm attaching the .story file (2MB).
Please help!
Hi Jorge,
Thanks for sharing the file here. So it's only this smaller course that has the delay - not the larger one? I upload it here to SCORM Cloud and tested it in Chrome 44 and Firefox and didn't experience any playback delays and the course launched in the new window right away. Can you test that one for me as well? If it has difficulty loading are you able to try in a different browser and different internet network?
Hi,
Currently having same issue here. Still not solve. I'm using Articulate Stroryline 3 to produce SCORM 1.2. Size file 18mb.
Tested in https://cloud.scorm.com/ and our own LMS, it works fine, no playback delay. No loading issue. Even tested on Chrome, IE11, and Firefox and there is no issue, but when our client uploaded in their LMS, they experienced quite long loading times to launch a course.They are running it on IE11. Is it has something to do with their firewall? Since they are from banking industry. This is 8th SCORM we develop for this specific client, only this current SCORM (developed using Articulate 3) behave differently from the previous SCORM (developed using Articulate 2 then upgrade to Articulate 3).
Tried to delete cache from browser but does not work. Tried import to new project story file also does not work.
Help
Hi Nur,
I responded to a similar question here.
Hopefully, your cross-posting will match you with someone that has run into a similar scenario before that could pop in and help you out as well.
Hi, did you resolved this as this is the issue I have with the client having slow issues but we don't when we test ourselves? any advice?
thanks
Luke
Hi Luke,
The issue is resolved. The course only can launch if we set format of the content to display in FLASH OR FLASH/HTML5. Previously, the articulate set as default in HTML5/FLASH, so we did not bother change so our client had problems to view the content if we set as HTML5 only or HTML5/FLASH. They only can view the content in FLASH Format.
This discussion is closed. You can start a new discussion or contact Articulate Support.