Published version seems to malfunction, sometimes

In my Storyline 2 file there's a 4 column x 4 row chart on slide 1.7. Click any rectangle and the state changes to add a check-mark, 1 is added to the tally at the bottom of that column. Click again, 1 is subtracted and the check-mark removed. The total of two columns determines which branch the user sees next.  

My peer reviewer told me she saw Column 3, row 3 & 4 add both a check-mark and a point in Column 1 while nothing happened in Column 3. When I view it in Preview, everything changes per the triggers. Nothing unusual happens.

Additionally, the reviewer said it happened twice of the 4 times she viewed the material. Why doesn't it consistently malfunction?

1. I assume this indicates it's a bad publish, not a missing trigger. Is that correct?

2. Could I have 2 things in conflict?

3. How do I determine if it is a system issue, a hardware problem, a bad publish, etc.?

Is there a polite way to say "It's not me, it's you?" Or must I admit "It's not you, it's me?" Thanks gurus!

5 Replies
Ashley Terwilliger

Hi Crisa,

I can appreciate how frustrating it is when only a few learners are running into an issue, especially when you're unable to replicate the behavior yourself.

To start troubleshooting I'd ask your reviewer a few additional questions: 

  • What browser/device were you viewing the course on? 
  • Do you know if you saw the Flash or HTML5 output of the course? 
  • When she was viewing the material again, was it an entirely new session or picking up where she left off?

With Storyline 2, my first thought is that the reviewer may be viewing HTML5 output in an unsupported browser which would cause some odd behavior. I'd look at suggesting she use Chrome or Safari, both of which support Flash and HTML5 in Storyline 2.

Let us know what you track down and happy to offer some other troubleshooting ideas!  

Crisa McCarty

Thank you for your suggestions. It's very frustrating that the same reviewer gets different results each time she views a single file in Chrome. She was relaunching the file each time. She was sdefinitely using HTML5. I'd sure appreciate any other troubleshooting ideas you might have.

Crisa McCarty | Instructional Learning Design Consultant
Integrated Knowledge Solutions
Aflac Worldwide Headquarters
Tel: 706.317.6402 | Fax: 706.243.6977
cmccarty@aflac.com | aflac.com
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FORTUNE Magazine 2016 (c) 2016 Time Inc. FORTUNE, FORTUNE 500, 100 Best Companies to Work For and World's Most Admired Companies are registered trademarks of Time Inc. FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of Aflac.

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Phil Mayor

If it happens again and again for a user I would look for three things. In this order.

Is it a breakdown in the logic that I created, if I cannot replicate, ask the user to record their screen or to screen share with you. Maybe the user is doing something you did not anticipate.

Is it a revisit issue? Is the user coming back to the slide and I have not reset the slide correctly for when they return.

Is it a bug in Storyline, in particular the HTML5 content. There have been occasions when Boolean variables have misbehaved in the Storyline 2. 

I would always work on the idea the 70% of the time it is me and 30% of the time it is storyline.

I particular the click add/subtract mechanism could be at fault as it maybe that the sluggishness in storyline 2 html5 may be causing issue. In this case I often use a selected state and clicking any object shows a single layer that determines the state of checkmarks and redoes the calculation every time, similar to calling a function in Javascript.

Not sure this helps you in anyway.

Crisa McCarty

Thank you! That helps a great deal. You're my elearning hero today!

Crisa McCarty | Instructional Learning Design Consultant
Integrated Knowledge Solutions
Aflac Worldwide Headquarters
Tel: 706.317.6402 | Fax: 706.243.6977
cmccarty@aflac.com | aflac.com
* A FORTUNE 500(r) Company 2016
* One of the FORTUNE 100 Best Companies to Work For(r) 2016
* One of the FORTUNE World's Most Admired Companies(r) 2016
FORTUNE Magazine 2016 (c) 2016 Time Inc. FORTUNE, FORTUNE 500, 100 Best Companies to Work For and World's Most Admired Companies are registered trademarks of Time Inc. FORTUNE and Time Inc. are not affiliated with, and do not endorse products or services of Aflac.

**********************************************************************
Confidentiality Notice:
This e-mail and any attachments may contain confidential information intended solely for the use of the addressee. If the reader of this message is not the intended recipient, any distribution, copying, or use of this e-mail or its attachments is prohibited. If you received this message in error, please notify the sender immediately by e-mail and delete this message and any copies. Thank you.