Publishing

I have that problem occassionally. It's very intermittent. Normally, if I shut down Storyline and bring it back up, that solves the problem.

Thx for your response Diane, but this isn't solving the problem ;( 

Hi Paul,

Sorry for the trouble you're having publishing. Do you even make it to the successful publish prompt?

Does it seem like it's stopping on a specific slide when it's publishing? If so, what type of content do you have on that slide?

Also, please make sure you're working with local files. 

If you are experiencing unexpected issues using Articulate software, here are some tips for managing your files which can help prevent issues. Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate). Avoid using special characters, accents or symbols in your file names. Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Thanks,

Christine

Hi Christine, after your response I tried to publish an other scene and this worked very well. So I think there is a problem with the content on one of my slides.

Thx for your support.

Paul

Christine:

I've begun to experience this publishing issue as well. And I've got decent experience with SL. The issue is intermittent. If I shut everything down (a pain as you can imagine), it often lets me publish. But not always.

Here's what happens with me: I select publish, it goes through the slides very quickly and then brings me back to the publish option, as if I didn't just hit the publish button. (unlike a successful publish, it doesn't "optimize slides" and I certainly don't get the "successful publish pop-up.")

I'm working from my C drive and haven't named my SL file anything weird, unless "Basic Process of Creating an Online Course" is too long?

Thanks for all your help and GO STORYLINE! This is the only issue I've had with it, oh--except the quirkly hyperlinks with animation.

Good morning Daniel,

That does sound a little unusual. Just curious, is this happening with more than one course? If it's happening with a specific course, can you try to import all of the content into a new file and see if you experience the same behavior? 

If you are able to successfully import the original course into a new file and you see the same issue with publishing, does it look like it makes it to a certain spot or slide before it starts acting.. "wonky", or does it immediately take you back to the publish screen (without the confirmation prompt)?

Good morning, Christine:

Yeah, I've had some experience before with corrupt Studio templates, so I did open up another SL file and import the old one. It happened again, but then I shut everything down (taking deep breaths as I did so), and I got it to publish.

Here's what happens when the publish fails:

1. It goes through all the slides a bit quicker than normal and never gets to the "optimizing images" task; then it returns me to the screen before as if I had never selected the "publish" button, which of course I have. It never appears to be stuck on a certain slide.

I'll try a completely different dummy presentation, and let you know if anything pops up. Thanks for responding. --Daniel

I'm having the same problem as Daniel. It goes through generating the slides and then pops me back to the original publishing screen. I shut down Storyline and opened up the presentation again, but the same thing happened. This is the first project that I have developed that I tried to publish, so I have no clue what to do.

Gayla: It happens on and off to me. I sometimes have luck when I shut everything down (including my computer) and then try to republish. A pain, I know, but you might give it a try.

Hi Gayla,

Sorry to hear you're experiencing this issue as well. 

Any chance you can share the .STORY file with me, so I can try publishing the course? You're also welcome to submit the files to us privately, if you prefer. 

Thanks for the advice. I tried to preview the entire file and found that it was hanging up on 20 of 21. So, I went back to that slide and reworked it--deleting the character and using Storyline's photo character instead. Then it worked.

So Gayla, the slide was hanging up because of an image you had inserted? Anything atypical about that image? Format, type, etc? Curious...

I am having the same problem as you Daniel.  I have never had a problem before and have published many courses.  I was creating a sample course so it is very small and simple compared to what I normally make.  I went back and published some of my old courses again to test it and they did just fine but the small sample course just would not.  One of my colleges was able to publish my sample course with no problem.  Strange

I also have been having these issues. I have to create a new project, import the material from the other, redo the player, and then I can publish. I'm glad the workaround works, but it is rather inconvenient! 

Phillip and Krista: The good news is that the problem has gone away. Don't know why (I haven't done anything different). Hope the same happens to you all. Shutting everything down was the only thing that worked.

I am having the same issues. I have restarted my computer twice this morning... no luck.  I frequently publish courses and modules and have never encountered this before. Any advice would be greatly appreciated. Thanks!

Hi Stephanie and Welcome to E-Learning Heroes! Sorry to hear that you are having difficulty.  Have you tried to import into a new project to see if that helps your issue? Is it a large file? 

Hello,

I am experiencing a problem in our LMS system.  Please note that this happens for this particular file.   It uploads fine.  However when I click on it to open up this e-course, it keeps on uploading.    I know it is a big project.  But I have never experienced this.  We have a release date today, and I am badly stuck.  I know this is a big file.  I even tried to clean up the extra slides and layers.  But it is the same thing.  Please could you help?

Many thanks,

Indrani

Also, I am trying to a file uploaded in Resources area.  Should I be using this code to link "story_content/external_files/*.PDF?

Thank u

Hi Indrani,

It sounds like you're having trouble opening a course that is uploaded to your LMS, is that correct? I have a few questions to help me narrow this down:

• What version of Storyline did you use to build the content?
• What web browser did you use to test the course in your LMS?
• Have you tried testing it in another LMS environment like SCORM Cloud?

In regards to adding a file to the Resources tab, you can do that under Player Properties prior to publishing the course. If the course is already published, I'll leave it in the hands of our community to make recommendations for modifying the published output.