I am trying to publish a SL 360 course as a video (mp4) and it will not complete. I have 6 slides, and on one slide is a 90-second video. The total time for all six slides is about 2 min, 16 seconds. It has been publishing now for almost an hour. The message reads "Encoding Video - 1.6 Untitled Slide - 2:16." So it appears to have gone all the way through based on the time, but it will not finish. I have tried this three times and it gets stuck right here. I even tried removing the video from my project and it is doing the same thing - any ideas? Thank you.
Thanks for sending your file over to our team for review. Lo and behold, Jon found the culprit! 🙌 It looks like the Exit Course trigger was causing the issue. Simply remove that trigger, and you'll be good to go.
Thank you - works like a charm now!
Kristin Koeleman
Instructional Designer
Operations Training
5898 Copley Drive, San Diego, CA 92111
O: 858-987-5472
Company NMLS # 3274
Equal Housing Lender
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Originations - J.D. Power]
Glad to hear it Kristin! Thanks for popping in to confirm :)
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I am having issues trying to publish all slides to mp4. I have removed all triggers except for the next button. I tried going thru and video publishing individual slides, but it freezes up on some slides. I have a total of 12 slides with mp4 videos in the slides.
Need help ASAP please. Sad I am paying this much money for software that is not working.
I'm sorry you've run into trouble - but our support team is here to help! I went ahead and started a support case for you so that you can share a copy of that project file. You'll see an email confirmation shortly and that'll include a link where you can upload the file.
I am having the same issue with publishing my video and it won't complete. I took out the "exit course" trigger and made sure each slide advances automatically. I've tried for 5 hours and about 10 different times I published with making different adjustments. It finally would let me get through the slides upload and it got "stuck" by uploading audio for over an hour and it just kept uploading each slide over and over. It is a really big course, but I've done this before and never had this issue. Can someone take a look at my source file and tell me what is wrong? I'm on a deadline to get this done ASAP. Thanks!
We want to help you get this sorted out as soon as possible, so I've opened a case on your behalf. Our all-star Support Engineers will take a look at your file and get back with you soon!
Sorry to hear you're running into the same issue as well! I've opened a case on your behalf with our support engineers, where you'll hear from someone on the team soon. They'll do everything they can to determine what's causing that error to come up!
So sorry you hit this snag, and great move to also reach out to our Engineers. I'm sharing what our team found publicly to help others who spot this conversation!
We have an open issue in Update 36 for Storyline 360, where publishing to video gets stuck under certain circumstances. We'll share an update in this discussion, too, as soon as we know more!
In the meantime, this problem isn't present in Storyline 360, Update 35. To publish the course, you can temporarily install this previous version. Here's how!
Reverting to Update 35 as mentioned above resolved my issue. I'll hold off on updating until I know it's a good update. Please let us know when the latest update is available that resolves this video publishing issue.
I'm happy to share that a hotfix for Storyline 360 is ready! This build fixes the problem where a project could freeze or hang while publishing to a video file.
You can explore the release notes here, and download the latest update with these steps. Thanks for helping us make this improvement!
I have SL Update 37, so I thought this had been fixed. I have had no issues publishing videos of SL projects, until suddenly one is hanging at "Preparing to encode." I have tried several times and removed all triggers except "Jump to next slide when user clicks or swipes next" and "Jump to previous when user clicks or swipes previous." Do I need to remove those as well? Or how else might I find out what the problem might be?
Sorry for the trouble! The hotfix from Tuesday (build 3.37.21614.0) addresses the issue where a project could freeze or hang while publishing to a video file.
If you prepared your course for video publishing and still see this publish hiccup on the latest update, I'm happy to troubleshoot each file to see what's causing it!
You can share the .story file by using the Add Attachment button in your reply. Or, upload it privately by using this link!
Oh no, Frank. So sorry that's happening on the latest update!
Would you be willing to share the .story file with our Support team for a closer look? You can share it privately by uploading it through this secure link. We'll try to publish it and let you know what we find!
35 Replies
Hi Kristin!
Thanks for sending your file over to our team for review. Lo and behold, Jon found the culprit! 🙌 It looks like the Exit Course trigger was causing the issue. Simply remove that trigger, and you'll be good to go.
Thank you - works like a charm now!
Kristin Koeleman
Instructional Designer
Operations Training
5898 Copley Drive, San Diego, CA 92111
O: 858-987-5472
Company NMLS # 3274
Equal Housing Lender
[image: Guild Mortgage Company] [image: Like us on Facebook]
[image: Follow us on Twitter]
[image: Find us on LinkedIn]
[image: Follow us on Instagram]
[image: Ranked #1 Highest in Customer Satisfaction with Primary Mortgage
Originations - J.D. Power]
Glad to hear it Kristin! Thanks for popping in to confirm :)
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
I am having issues trying to publish all slides to mp4. I have removed all triggers except for the next button. I tried going thru and video publishing individual slides, but it freezes up on some slides. I have a total of 12 slides with mp4 videos in the slides.
Need help ASAP please. Sad I am paying this much money for software that is not working.
dawn
Hi Dawn,
I'm sorry you've run into trouble - but our support team is here to help! I went ahead and started a support case for you so that you can share a copy of that project file. You'll see an email confirmation shortly and that'll include a link where you can upload the file.
I am having the same issue with publishing my video and it won't complete. I took out the "exit course" trigger and made sure each slide advances automatically. I've tried for 5 hours and about 10 different times I published with making different adjustments. It finally would let me get through the slides upload and it got "stuck" by uploading audio for over an hour and it just kept uploading each slide over and over. It is a really big course, but I've done this before and never had this issue. Can someone take a look at my source file and tell me what is wrong? I'm on a deadline to get this done ASAP. Thanks!
Heather
Hi Heather!
We want to help you get this sorted out as soon as possible, so I've opened a case on your behalf. Our all-star Support Engineers will take a look at your file and get back with you soon!
Thank you so much!
Heather
Sent from my iPhone
No worries, Heather.
Looks like Chino is doing some testing and you should be hearing from him soon.
This post was removed by the author
Hello,
I am having the same issue - and I have no triggers to remove any further. Can someone look into this asap please?
Thanks
Veronika
Hi Veronika,
Sorry to hear you're running into the same issue as well! I've opened a case on your behalf with our support engineers, where you'll hear from someone on the team soon. They'll do everything they can to determine what's causing that error to come up!
Hello I am having a similar issue. Can you please provide me assistance
Hi there, Gia!
So sorry you hit this snag, and great move to also reach out to our Engineers. I'm sharing what our team found publicly to help others who spot this conversation!
We have an open issue in Update 36 for Storyline 360, where publishing to video gets stuck under certain circumstances. We'll share an update in this discussion, too, as soon as we know more!
In the meantime, this problem isn't present in Storyline 360, Update 35. To publish the course, you can temporarily install this previous version. Here's how!
This post was removed by the author
Reverting to Update 35 as mentioned above resolved my issue. I'll hold off on updating until I know it's a good update. Please let us know when the latest update is available that resolves this video publishing issue.
Hi everybody!
I'm happy to share that a hotfix for Storyline 360 is ready! This build fixes the problem where a project could freeze or hang while publishing to a video file.
You can explore the release notes here, and download the latest update with these steps. Thanks for helping us make this improvement!
I have SL Update 37, so I thought this had been fixed. I have had no issues publishing videos of SL projects, until suddenly one is hanging at "Preparing to encode." I have tried several times and removed all triggers except "Jump to next slide when user clicks or swipes next" and "Jump to previous when user clicks or swipes previous." Do I need to remove those as well? Or how else might I find out what the problem might be?
This post was removed by the author
I had to revert back to Update 35, and then everything worked.
Well, I guess I will need to try to have IT do that tomorrow if no one replies about Update 37. Thanks!
Hi Laura! Hi Zuzana!
Sorry for the trouble! The hotfix from Tuesday (build 3.37.21614.0) addresses the issue where a project could freeze or hang while publishing to a video file.
If you prepared your course for video publishing and still see this publish hiccup on the latest update, I'm happy to troubleshoot each file to see what's causing it!
You can share the .story file by using the Add Attachment button in your reply. Or, upload it privately by using this link!
Thank you, Katie. It took this long to get the update (as we need to have IT do those) but it IS working now - hooray!
I have latest version and trying to publish a video for the 5th time. Its hung up at the very end everytime.
Oh no, Frank. So sorry that's happening on the latest update!
Would you be willing to share the .story file with our Support team for a closer look? You can share it privately by uploading it through this secure link. We'll try to publish it and let you know what we find!