I am trying to publish a SL 360 course as a video (mp4) and it will not complete. I have 6 slides, and on one slide is a 90-second video. The total time for all six slides is about 2 min, 16 seconds. It has been publishing now for almost an hour. The message reads "Encoding Video - 1.6 Untitled Slide - 2:16." So it appears to have gone all the way through based on the time, but it will not finish. I have tried this three times and it gets stuck right here. I even tried removing the video from my project and it is doing the same thing - any ideas? Thank you.
I currently made updates to videos I published to video in 2019, they were perfect. I made minor edits to the Storyline 360 file, and republished to video. Now the images in the video are flashing. It seems to be flashing when shapes or images are animating...but not in the entire video...only the beginning and end. I had a colleague published on his computer as well, with the same results. is there a fix for this?
So sorry this affecting your file! I've noticed the flickering in other files and there are different causes. Would you mind sharing the file so we can determine a fix?
You can share your file by either:
Using the "Add Attachment" button in this discussion.
Uploading it privately to our Support Engineers by using this link
Either way, we'll take a look and share our findings!
I have also experience the flashing issue recently when I publish as a video. I knew I had published a video in early April with no screen flashing. So, I tried to re-publish it yesterday and it now had screen flashing.
I rolled-back the SL360 install to the March 3 release and published the file. The video was smooth and no problems. The April 7 release still had the flashing in the published video.
Thanks for letting us know you're running into this as well. We're still testing the cause of the issue, and would appreciate you sharing your video for us to test as well if you'd like.
Thank you for reaching out and letting us know! Let's see if we can get to the bottom of this snag.
May I ask if you could share your file with us for further troubleshooting? You can share files in this thread or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look!
Looks like there are still bugs in the software. I used Storyline to create a short video overview of a recent course we launched. At first I used one slide with 9 layers. In this way I could play a background music track on the base layer with individual voice segments on each layer and automatically moving between layers with a trigger on media completion - worked perfect in the Preview. This technique has worked great in the past but when publishing the video today it just published a repeating loop with the first layer and no voice-over. I copied the content into a new presentation with same result. Eventually moved everything to separate pages in one scene but when publishing the "Entire Project" it only processed half of the pages. Then I tried publishing only the Scene and it worked! Finished the video up in Replay by adding the music track and republishing. Hopefully these continued issues with publishing videos can be addressed because it is a very useful tool for creating great videos.
I'm happy to help! The best place to start is by taking a look at the .story file. Would you mind sharing that with us? You can attach it to this public discussion or upload it privately using this secure upload link. Either way, we'll take a look to see what might be causing the snag where text boxes flicker when publishing to video in Storyline 360.
Hi there. I hope you are well. I am having the same issue with uploading to Review 360. I have tried reverting to Update 35 as suggested above, but there is no option to do so as I am guessing that the update is no longer available because it has been almost 2 years since its release. Please could you advise? Thank you.
Thank you for reaching out and sharing that you are experiencing an issue. However, this sounds different from the original issue specific to publishing to video.
Can you preview the entire course or publish it in any other format?
I'm curious if the issue happens in any project you are working on or just this particular one?
35 Replies
I currently made updates to videos I published to video in 2019, they were perfect. I made minor edits to the Storyline 360 file, and republished to video. Now the images in the video are flashing. It seems to be flashing when shapes or images are animating...but not in the entire video...only the beginning and end. I had a colleague published on his computer as well, with the same results. is there a fix for this?
Hi Roberta!
So sorry this affecting your file! I've noticed the flickering in other files and there are different causes. Would you mind sharing the file so we can determine a fix?
You can share your file by either:
Either way, we'll take a look and share our findings!
Thank you Lauren. I submitted a case with the link you sent.
I have also experience the flashing issue recently when I publish as a video. I knew I had published a video in early April with no screen flashing. So, I tried to re-publish it yesterday and it now had screen flashing.
I rolled-back the SL360 install to the March 3 release and published the file. The video was smooth and no problems. The April 7 release still had the flashing in the published video.
This post was removed by the author
Hi John,
Thanks for letting us know you're running into this as well. We're still testing the cause of the issue, and would appreciate you sharing your video for us to test as well if you'd like.
We'll be sure to pop back in here when we have any news to share.
I have the latest version and I am also having the same issue. It's just holding forever right at the end of the publish.
Hi Carmen,
Thank you for reaching out and letting us know! Let's see if we can get to the bottom of this snag.
May I ask if you could share your file with us for further troubleshooting? You can share files in this thread or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look!
Looks like there are still bugs in the software. I used Storyline to create a short video overview of a recent course we launched. At first I used one slide with 9 layers. In this way I could play a background music track on the base layer with individual voice segments on each layer and automatically moving between layers with a trigger on media completion - worked perfect in the Preview. This technique has worked great in the past but when publishing the video today it just published a repeating loop with the first layer and no voice-over. I copied the content into a new presentation with same result. Eventually moved everything to separate pages in one scene but when publishing the "Entire Project" it only processed half of the pages. Then I tried publishing only the Scene and it worked! Finished the video up in Replay by adding the music track and republishing. Hopefully these continued issues with publishing videos can be addressed because it is a very useful tool for creating great videos.
Thanks for the additional information, John.
Do you know what version of Storyline you're using?
You can check by going to:
Help > About Articulate Storyline
We are currently on Build 3.43.22859.0 Storyline 360. You can read all of the details here.
Hi I am also experiencing flashing text boxes.
Hi Brian!
I'm happy to help! The best place to start is by taking a look at the .story file. Would you mind sharing that with us? You can attach it to this public discussion or upload it privately using this secure upload link. Either way, we'll take a look to see what might be causing the snag where text boxes flicker when publishing to video in Storyline 360.
Hi there. I hope you are well. I am having the same issue with uploading to Review 360. I have tried reverting to Update 35 as suggested above, but there is no option to do so as I am guessing that the update is no longer available because it has been almost 2 years since its release. Please could you advise? Thank you.
Hi Nadia, and welcome to E-Learning Heroes. 😊
Thank you for reaching out and sharing that you are experiencing an issue. However, this sounds different from the original issue specific to publishing to video.
Can you preview the entire course or publish it in any other format?
I'm curious if the issue happens in any project you are working on or just this particular one?