I have published a course to video using the highest quality settings possible. However, the video output is not very clear and there is a grey shadow towards the bottom of the screen throughout the video. See attachment.
Does anyone have any idea why this might be happening and tips to improve the quality.
If everything checks out there, is it possible to share your .story file with us for testing? We'll take a closer look and share our findings with you!
1 Reply
Hello Sue!
I do not see that an attachment came through, but no worries, I'm happy to look into the quality with you! You probably spotted this article already, but here are our recommendations on how to unlock the highest quality media in your Storyline courses!
If everything checks out there, is it possible to share your .story file with us for testing? We'll take a closer look and share our findings with you!