Publishing fail

Oh no, Harri! It sounds like there may be something corrupt inside that video file. I know you've got to get this published today, so we're here to help!

Would you mind sharing the MP4 file and the original Storyline file with our team here? We'll take a look!

Turns out there were two culprits - the slide with the video file and a slide that was an accordion click and reveal built in SL with some png graphics inserted - so my question is, what's storyline up to? 

Harri there is nothing like that, no culprits, just close the program, reopen the file, then save as with another name, and try publishing, if the problem still exist, repeat the step until resolved.

Ok I guess I misinterpreted your query, apology for that, you may try somethings like for the slide with images, try sorting out which image is creating problem by deleting one by one and publishing, this will be trial and error and frustrating. If you successfully indicate the image, try save picture as and then reinsert the saved image, or open the corrupted image in some photo editing software like photoshop and save as in some other format. Try same thing for video as well like converting it to other supported format or trimming it a bit in Storyline.

Hi there, Harri.  Let us know if you still need a hand after Rehan's suggestions!

Hi Rehan

Yep that's exactly what I had to do in the end. I tried inserting into a new project (didn't work), deleting slides one by one to find the issue then deleting assets one by one. In the end I had to rebuild the slide.

See my question is still the same though - my assets weren't corrupt before they entered storyline and I even re-inserted the same assets in the rebuild with no issue, so what's storyline up to? Seems something buggy is going on...  

@ Crystal: can you shed any light on this? 

Well Storyline has always amazed us, both in logical and illogical ways so it's nothing new, it has been a wonderful journey from Storyline 1 to 360, you'll get used to it :)

Well I just went through your profile and it seems you are quite an old user of Storyline so my apology. I am sure you are already used to it.

No worries - unfortunately though you are right, I have almost come to expect that stuff will go wrong 

Hi Harri,

So sorry Storyline has been putting you through the ringer. I can understand how frustrating it must have been to waste so much time deleting slides one by one. If you don't mind sharing a sample of your file with us, we'd be happy to shed more light on where that buggy behavior came from. You can send it to our team by clicking here. 

This has happened to me again and no amount of deleting slides is helping so I'm submitting it to your support team to help. 

Thanks Harri! Looks like Anna is already taking a look :)