3 Replies
Alyssa Gomez

Hi Sukh,

First, let's be sure you're using the latest update of Storyline 360. We released a fix for a bug involving publishing projects as videos in Update 19, and we're now on Update 24

Click the Help tab, then click About Storyline. You should see 3.24.17733.0 in the bottom-right corner. 

If you're already on the latest update and you're still having trouble, we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

Sukh Hundal

Thank you, Alyssa.  I just checked my version and I am not at the 3.24 version.  I am working on getting this updated and will try converting the course to video again once the update has been pushed through. 

I will reach out if I continue to run into the same issue after the update.

Thank you!