Publishing file to Video in Storyline 360

Feb 01, 2019

I'm trying to publish a file to Video.  The file has 4 demos in it and it is taking over 5 hours to publish the file.  The demos were created using Peek.

Is there something I'm missing?  I'm assuming it should not take this long.

Any help would be appreciated! 

3 Replies
Alyssa Gomez

Hi Sukh,

First, let's be sure you're using the latest update of Storyline 360. We released a fix for a bug involving publishing projects as videos in Update 19, and we're now on Update 24

Click the Help tab, then click About Storyline. You should see 3.24.17733.0 in the bottom-right corner. 

If you're already on the latest update and you're still having trouble, we can take a look at your project file to investigate what's happening. We'll delete it when we're done troubleshooting. If that works for you, you can upload your file privately to our support team here. We'll give it a test and let you know what we find!

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