Hi have a course I published for LMS and my client is having trouble getting a video in it to play. There are several videos, but only one won't play. Please provide guidance.
Can you please provide more information such as whether the video is embed as object or inserted as video, any triggers or actions etc. or a snapshot of video not playing?
Thank you for responding. I don't have a screenshot... they are testing it in their IT department. when I play it, it works fine. The video is inserted as a video with a trigger for the user to click on the video icon to start playing. Hope this helps.
Isolate the video into a separate SL file and send them for testing. If it played, then the video file is ok.
You can check video settings. If the user clicks on a video, it'll pause which might confuse the end user. It especially occurs when using overlay icons on the video for play/pause/stop.
You can check triggers associated with the video by importing the relevant slide into this new file
Check with different browsers to see if it is not a browser issue. If it works fine on your machine then check if the end user is using the same browser.
4 Replies
Can you please provide more information such as whether the video is embed as object or inserted as video, any triggers or actions etc. or a snapshot of video not playing?
Thank you for responding. I don't have a screenshot... they are testing it in their IT department. when I play it, it works fine. The video is inserted as a video with a trigger for the user to click on the video icon to start playing. Hope this helps.
Ok. You can do the following:
Good luck!
Thank you!! I'll try these suggestions and let you know if I'm still having trouble.
Dede Hilovsky
President | The Write People
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M: 951.515.7549
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