Publishing freeze in SL2

Hey Mike,

Thanks for reaching out and letting us know what you are experiencing and the troubleshooting that you've done so far.

Interesting that you can publish on another computer and that you are unable to replicate in a new file.

• Have you tried importing this project into a new file to see if this alleviates the issue?
• Are you working locally on your software, project files, and included assets?

Hi Leslie,

I have tried importing the project into a new file and get the same problem. Everything is local too.

This has been a real head scratcher. Just a thought... is there anything from an IT security perspective that could interfere with publishing? Our IT dept. did something a while ago that affect SL2 when it starts. We get a script error on the opening page of SL2 that says it can't run the following: http://articulate.storyline.s3.amazonaws.com/a79e232d2319d057466679293a1748a2fc45a48f9f1504d5a8f869f65c7357e9/ns.js and do we want to continue or not? If we don't say yes SL2 runs a bit buggy. My whole work group gets this but those running Win 10 don't seem to be having problems but those of us still on Win 7 do. It all seems to be centered around audio within the project. When we remove the audio, we can publish the project. We thought maybe we had a corrupted audio file but it can freeze at various times. Most audio files we use are either MP3's or .wav at 44100.

Thanks for that additional information, Mike. I'm not familiar with that error. Any chance you could grab a screenshot of that image and share with our support engineers here to take a deeper look?