Publishing Problem to LMS

I am going to try and explain the problem I am having here as best as possible to see if there is a solution out there.  I am publishing my courses to SCORM 1.2 for use on our LMS.

Now, if a user launches the course and exits it prior to finishing the quiz, it gets moved from their registeded courses section to their completed courses being shown as Completed-failed.  Users have to pass the course as it is a mandatory part of their annual training.

If a user retakes the course and completes and passes the quiz, the marks do not get updated int eh LMS to show completed-passed.

So in short

  • User launches the course int he LMS and completes the quiz but fails
  • Course now shows up in their completed section as Completed-failed
  • User retakes the course and passes the quiz however it does not get updated in the completed tab to Completed-passed.

Even if the user exits the course before getting to the quiz, it still shows up as Completed-failed.......

HELP......

1 Reply
Ashley Terwilliger

Hi Graham,

Have you tested this within SCORM Cloud to see if it's an LMS specific issue on how it records complete/incomplete? You may also want to review this blog post about troubleshooting common LMS issues.  

If you're able to replicate the behavior in SCORM Cloud, would you share your .story file with us by submitting a Support case?