Publishing problems

Hi there.  Thanks for sharing the .story file.

I was able to successfully publish for web, and I was also able to preview the entire project.  Typically if there is any corruption in the file, I wouldn't be able to do either.  One thing to be sure of:  always publish directly to your C: drive, and then you can take the output files and do what you need.

I'm attaching the zipped published web output.  If you're consistently getting the crashing message when trying to publish this file, can you try opening a new project and importing these slides into it?  Save it with a slightly different name and attempt to publish that new version.

Let me know how you make out!

Hello,

Please could someone help me out.  I am having problems with publishing my Storyline 2 file.  The file is large.  I opened a support ticket, and followed all the steps.  I am definitely working and publishing my file in C-drive.  

This is what I did:

1. Restarted my computer

2. Uninstalled Storyline 2

3. Reinstalled Storyline 2

4. Restarted my computer

5. Opened a new project, and imported slides from existing course.

6. Saved the new project.

7. Published it in C-drive.  And still got this error.

Now, I am replacing all the fancy fonts with standard fonts.  Perhaps that will fix the problem.  I really do not know.

Many thanks,

Hi there, Indrani.  It looks like Renson was giving you a hand in your case, and removing some of the fonts resolved the crashing issue.  Did the original file you sent with the case include the fonts that you were trying to use?  Renson can explore why changing the font allowed you to publish.

Thanks, Crystal.

Yes, I am touch with him.  I did send him both the files (one with fancy fonts-that dod not work AND the other one with standard fonts) that worked.  Hoping he will be able to give me an explanation.

Thanks again.

Best

Indrani:

I was getting the same error too. What worked for me is to publish everything to my desktop, and then copy over to my C drive. I don't know why it doesn't work to my C drive, it just doesn't.

Thanks for sharing this info.-Tricia.

That is really odd. I removed all the installed fonts and instead used the standard fonts that came with Storyline 2.  That worked for me.