I am trying to publish to video 1440x1080 and it keeps getting stuck on the "Preparing to encode video" step. I've tried 3x and 3 hours and won't budge from this step.
Any advice? I have 6 videos to publish. They publish fine to Articulate Review and as an output to an LMS.
I see you're already working with Anna on our Support team to see if we can sort what's causing this hiccup. You're in skilled hands, and I'll follow the conversation as it progresses!
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Greetings, Kathleen!
I see you're already working with Anna on our Support team to see if we can sort what's causing this hiccup. You're in skilled hands, and I'll follow the conversation as it progresses!
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