Publishing to word version of course

Good Morning, Susan.

Storyline 2 supports publishing to Word 2007 and newer (including Word 2016) once installed in Windows, so you should be compatible there.

I think we're going to want you to fiddle with your Storyline installation a bit, and possibly send us some log files for further analysis.  So, I've opened up a Support Case on your behalf, and you should expect to hear from us very shortly with some ideas.

Thanks for telling us about this!

I had uninstalled the version of SL2 that I had - which was from Dec of last year, and went back to an install from October of 2016 that was supposed to fix the Windows 10 issue, but it didn't help me!

Sent from Outlook

Hi Susan,

I see that Robert also sent you some additional steps you were going to follow and I included them again below:

Please verify if your virtual machine is set up according to the tips in the article below on using Articulate apps in Parallels Desktop:

https://www.articulate.com/support/article/using-articulate-software-on-a-mac-with-parallels-desktop

Also, the latest update of Storyline 2 is Update 11, and was released in October of 2016. You can see the full version history here, and download that update to ensure you're using the latest update. 

Please feel free to let Robert or I know if you're still having difficulty. 

Hi Ashley! Thanks for getting back to me, I was able to get my client to publish to word - unfortunately it doesn't solve our issue as it needs to be able to be read by JAWS!

Since the courses aren't all ready built with accessibility in mind this solution won't work for us! (unless of course I go into each document and add notes to them from the storyboard which is a lot of work!).

Thanks for your help!

Susie

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Ah, I understand Susie - the Word publish will create images of the slides, so there isn't a way to add individual alt text to images or objects on the slide within Word. 

I'm not using parallels, and I'm getting the same error. I have the latest version of storyline 2 and am also using word 2016. I need a word version of a training for a legal case and for this to be an issue is a huge problem. Since the problem was brought to your attention 9 months ago, I'm disappointed it has been corrected by now.

Sorry to hear that you've run into this, Bill.  It's not a widespread problem, and publish to Word works really well for most of our customers.

Having said that, we want to get you fixed up!  If you'll reach out to our team, we can do some troubleshooting on your machine to see what's going wrong.  ...and if you upload a copy of your .story project file when you do that, we'd be more than happy to publish to Word on your behalf as an interim workaround!

I'm submitting it now.

Thanks, Bill.  I've replied with your first Word document, and you can send the other projects along as soon as you're ready.  Then we'll get into the nuts and bolts of what might be going wrong on your machine!

Thanks. Sent them.

Thanks, Bill.  I see that Robert was able to publish the 3 files on your behalf, return them to you, and make some recommendations for resolving the problem on your machine.  Merry Christmas!