Publishing to Word

I apologize for that, Julie! Our team is seeing the same thing, and we're hard at work to find a fix. I'll post an update here once I have more information to share!

Thank you!  I will post there to be able to follow that string as well.

This problem still exists as of this moment. 
I have just updated the latest version of Storyline 360.

Hello,

I have tried every single one of these solutions and I am still getting the error message attached. Please help!

I have not been able to Publish to Word since 9/5/17. I have the same popup box as others are reporting.

In addition I am just having trouble publishing.

Hi there! Thanks for chiming in to this thread. For those that have recently joined the conversation, we're seeing a problem in Storyline and Studio 360 where publishing to Word is not working correctly. Rest assured our team is on it, and we'll let you know as soon as a fix is released.

Lara, you mentioned you're having trouble publishing in general. Can you tell me more about how you're publishing the course?

I am publishing to LMS, Scorm 1.2

Is anyone else having this issue?

Thanks, Lara. You definitely shouldn't have an issue publishing to LMS. Are you working from and publishing to your local hard drive? 

Can you attach your file or send it privately here so I can have a closer look?

Any solution yet regarding the Read Only thingy when publishing to Word?

Hi Rex,

Thanks for checking in. No update yet - but our team is working on it as it's clear how important this feature is to the Articulate community! We'll post here once there is an update, so now that you've responded you'll see an email notification for any new replies. 

Hi Ashley,

This is considered a major bug because it is part of the feature in AS360.
There must be a simple patch to fix this bug because it was working in the previous builds.

Hi Rex,

I certainly understand - and we're working on a hot fix/patch update now. 

In the meantime, I know a few folks shared that using Articulate Review actually met their needs better than publish to Word did as it allows for SMEs and other stakeholders to place comments on the course and experience all the interactive elements. Here's a tutorial on how to use Review in case that'll help you in the meantime. 

Am experiencing the same issue. Looking forward to a fix soon!

Hi all,

I've got some great news!

The publish-to-Word feature in Storyline 360 and Studio 360 that temporarily stopped working has been fixed. Just install the latest software update. Here's how.

If Articulate 360 doesn't notify you right away about the new update, open your Articulate 360 desktop app, click the drop-down arrow next to your profile picture in the upper right corner, then choose "Check for Updates."

Thanks for your patience while our team worked on this! 

Hi Ali Goulet,

After I updated the application, I am now able to publish but, I can't see the Published document.
The highlighted buttons below are not working.

Hi Rex,

Thanks for reaching out - I haven't heard a lot of reports of this since the update nor have I run into it myself, so I'd want to know a bit more info: 

• Can you find the published word doc in your documents? 
• What was the path/file name you were publishing to? 
• Do these buttons work in any of the other publishing methods? 
• Have you already uninstalled and reinstalled the update to make sure everything updated correctly? 

Let me know the answers to the above and we'll troubleshoot from there! 

Hi Ashley,

• Can you find the published word doc in your documents?
  - No Word document found
• What was the path/file name you were publishing to?
  - C:\Users\Owner\Documents\My Articulate Projects
• Do these buttons work in any of the other publishing methods?
  - Yes, and it is working  for Web & LMS Publish
• Have you already uninstalled and reinstalled the update to make sure everything updated correctly?
  - I just clicked the "Update" without uninstalling Articulate 360. Do I need to Uninstall when time there are updates available?

Hi Ashley,

Now, I tried Uninstalling Articulate 360 and Storyline 360 then Reinstalling the software, the problem still the same.

- No Word Document output
- If Published directly to Word, the Folder button is not working
- If Published to WEB first, then Word, the Folder button is working but no Word document output
- LMS, Web Published are working fine.

Hi Rex, 

Thanks for that information and testing out those steps. I'm going to open a case on your behalf so that our Support Engineers can dig a bit deeper into what's happening as I haven't seen any other reports of this before or after the latest update.

Keep your eyes peeled for an email from Support@articulate.com