Question Bank HTML5 and lightbox iPad error


i have make a course that open a question bank inside a lightbox. When i see the course on flash mode all work perfect but when i see the course in html5 mode using chrome or iPad the lightbox cover all the screen and there is no way to close the lightbox.  

I there any solution for this?

Thank you

By Marco

1 Reply
Christine Hendrickson

Hi Marco,

This sounds like an issue we're currently investigating. However, it's difficult to say whether or not this is the same problem without testing the file. 

Please submit a support case with us with your file, so we can take a look and see what's happening in your HTML5 output.

You'll be able to attach the .STORY file on the second page of the following form:

Articulate Support - Submit a Support Case

Please be sure to include a description of your issue. Please also include the URL for this thread in the form. Also, please share the case number with me. You're welcome to do so here, or in a private message. This way I can follow the progress of the case and update this thread.

Thanks very much, Marco.