I see from browsing in the forums that it is felt this issue has been resolved with Storyline Update 5, but I am still experiencing question slides freezing (the Submit button becomes unresponsive) in the Mobile Safari browser when publishing to HTML5. I downloaded and installed Update 5 back in January, 2014. Is there another update of which I'm unaware? I checked the most recent build number on the Download page and I believe I'm completely up to date with Build 1401.2415.
Is there another resolution for the question slides becoming unresponsive in HTML5 with Safari?
I'm afraid I don't have access to an iPad Mini for testing, but I do have an iPad 2. Do you happen to know if this happens on any other device, or if it's specific to the Mini?
If you'd like, you're welcome to post the .story file here. I could certainly take a look on my iPad 2, and perhaps someone with an iPad 2 Mini could also take a look. If not, we can see if someone in our support team has access to that device.
Thank you Christine. I think it might be specific to the mini as the course appears to run okay on my iPhone. Also on the mini, it kicks me out of the course on almost every page (sometimes - not consistently).
I would like to send my .story file to have you take a look, but due to the proprietary nature of the content and my agreement with my client, I would much prefer to send privately rather than posting. Is there a way for me to do that?
No problem at all - I totally understand if you want to keep the information and project confidential.
If you'd like to share it with me privately, you're welcome to share a Dropbox or download link with me via a private message. Another option is to submit a support case. When you submit the support case, just add ::christine:: in your description. This should assign both the case and file to me.
Again, I don't have access to that specific version of the iPad, but I'm more than happy to test it on my iPad 2.
Hello. An update for anyone who may be interested. This issue was reproduced by the Articulate team when they looked at my file and in a new file they created. It appears to be because I was using Tin Can. When published using SCORM 2004 and lower, the problem goes away. The issue has been forwarded to QA and for now I will publish in SCORM.
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Hi Shannon,
I'm afraid I don't have access to an iPad Mini for testing, but I do have an iPad 2. Do you happen to know if this happens on any other device, or if it's specific to the Mini?
If you'd like, you're welcome to post the .story file here. I could certainly take a look on my iPad 2, and perhaps someone with an iPad 2 Mini could also take a look. If not, we can see if someone in our support team has access to that device.
Thanks!
Thank you Christine. I think it might be specific to the mini as the course appears to run okay on my iPhone. Also on the mini, it kicks me out of the course on almost every page (sometimes - not consistently).
I would like to send my .story file to have you take a look, but due to the proprietary nature of the content and my agreement with my client, I would much prefer to send privately rather than posting. Is there a way for me to do that?
Hi Shannon,
No problem at all - I totally understand if you want to keep the information and project confidential.
If you'd like to share it with me privately, you're welcome to share a Dropbox or download link with me via a private message. Another option is to submit a support case. When you submit the support case, just add ::christine:: in your description. This should assign both the case and file to me.
Again, I don't have access to that specific version of the iPad, but I'm more than happy to test it on my iPad 2.
Best,
Christine
Thank you Christine,
I just opened the support ticket and put your little moniker in there. I'm curious to see your results. Thank you so much!
Hi Shannon,
I'm not having any luck finding that support case. Any chance you have a confirmation email with a case number that you could share?
If so, I can take a look and see what happened with the case. It doesn't look like it was assigned to me.
Thanks!
Christine
Okay, I tried it again. I think maybe it didn't go through before. Can you see if you received it?
The case number is 00404043.
Hi Shannon,
I see that Jayem is testing your files, so we'll follow along as he continues to work on your case.
Thank you!
Hello. An update for anyone who may be interested. This issue was reproduced by the Articulate team when they looked at my file and in a new file they created. It appears to be because I was using Tin Can. When published using SCORM 2004 and lower, the problem goes away. The issue has been forwarded to QA and for now I will publish in SCORM.
Thank you!
Hi Shannon,
Just wanted to pop in and thank you for sharing that update!
Hope you have a great day,
Christine
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