Question Regarding JAWS Reader Not Able to Select Specific Words in Text Boxes
Sep 13, 2019
I'm working on redeveloping an old, non-accessible course for my organization and essentially rebuilding it to WCAG 2.0 AA compliance. I'm using Storyline 360.
My organization had an external vendor do an audit of the various slide types to look for issues with compliance as well as general user-friendliness issues (i.e. where something may technically be "up-to-code" but not provide a great experience).
Many of the larger issues that surfaced centered on users who may be using screen readers, such as JAWS. Some of these were things I expected from my own research (such as crummy tab orders and crummy/nonexistant alternate text) but one issue was that users were frustrated that they couldn't single out individual phrases in text boxes (in other words, JAWS would just read the full paragraph without allowing them to select individual words, which could be overwhelming).
I've been searching around but I haven't found any insight on how I could fix that issue. Any ideas or suggestions?
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