Quiz Graded Wrong on Results Slide

Good Afternoon, Richard.

If you're experiencing issues with LMS content, please refer to this article, which outlines common issues pertaining to viewing and tracking content in an LMS.

Also, be sure to package your published content properly for your LMS.

If the issue persists, open a support case with your LMS provider, since they're your primary source of support for LMS tracking and reporting issues.

Hi Justin.  I went through the article you referenced and it appears that the issue was having Storyline set to launch the player in a new browser window.  The LMS from LearnUpon also launches in a new window.  Apparently the competing player instances somehow corrupted the reported SCORM data.  I described the issue and fix to the folks at LearnUpon so they'd have that in their tech support records in case other users experience the same issue.

Thank you.

Rich

Glad to hear you got it resolved, Richard.  Nice work!

Hi. We are having a similar issue with SumTotal. I have two quizzes in the course. On their own, the final score is fine. The results slide, however, is sending the wrong result to the LMS. If we fail a quiz and retry it, it sends both instances to the LMS (not sure if this is normal or not--we've just started with Storyline). But what's definitely not normal is that the score is wrong. It's calculating 100% which is impossible given there are some errors. Learner must get 85% to pass total score. Because there seemed to be issues with adding the two quizzes, I set up the last slide to just calculate the results from all the pertinent questions. It seems like the reset results triggers may not be working? (but they are there). Here are some screenshots...I can't share the course because of confidentiality issues.

Also, I've noticed our SL file has been glitchy with the results slides (on the assessments and the final results). The checkboxes on the slides that should be scored sometimes randomly drop off. Not all, but one here or there on in the case of our final score, one whole assessment will drop off. Has happened to two of us so it's definately not user error.

Hi Natasha - Would you be able to test your output in SCORM Cloud? This would help determine if the issue lies within the course or within the LMS.

If you are having glitchy issues with your course, you may want to consider importing the slides into a new file to see if that eliminates the issue you are seeing.

I can't test in the cloud because it's for a financial client with high security--nothing in, nothing out. We can try a new file though. thanks.

Hi Lesley, can you clarify something for me...If I have two assessments, each with a graded score at the end then a final results slide, will each of those slides send results to the LMS? I only want the final slide to send the results (which would be a total of both). Also, if they have to redo one of the tests, where is the trigger to reset the results? I can't see it.

Hi Natasha - You can certainly have multiple results slides, but you will only be able to send one to the LMS. So, yes, you could have a 'result of results' slide that you would then send to the LMS. As far as being able to retry a quiz, that is set within the result slide options and a trigger to reset the results will be added automatically :)

Check out the documentation here and it covers all of your questions.

What is really confusing is that the final slide is sending a score of 100% complete when they only got 85% on each. I've set up the last slide so that it calculates the results from the selected slides (not the result slides). Why is it calculating 100%?

Hey Natasha - I'm not seeing that behavior when I test a similar set-up.

Here is my published output.

Attaching file used.