Quiz Reset Help!

Jan 31, 2017

Good Morning! I have been fighting with Quiz resetting for a couple of days! In general, I have 5-6 standard questions in a row, with a results page at the end and I want to clear my results so you can re-take the quiz. I have added a 'Reset Results' trigger (activated by a 'Click Outside' trigger so you can leave the slide any number of ways and still reset the screen!) right below my 'Submit Results' trigger...which are the top 2 triggers. So, in essence first submit results...then clear them to retry the questions!

This works great in the Storyline development testing environment but when I publish it to view in Mozilla or IE, I answer my questions, then get my results and leave to retry the screen BUT it doesn't reset the screen AND it adds Storyline 'Next' and Previous' buttons (I have custom navigation in place already - don't need the extra buttons!) Every slide property in this is set to 'Reset to Initial State' and my 'Reset Results' should reinforce this...plus, I have zero Slide Navigation Controls' or 'Player Features' enabled anywhere. What gives!?

I just want to reset my results (can you guys hear me quietly banging my head on my stand-up desk!?) Why is it so hard to reset results and where do these extra buttons come from??

Thanks!

> Matt

22 Replies
Wendy Farmer

Hi Matt

can you share your .story file or even just the quiz slides and result slide.  Might be easier for someone to help if they can work with your setup.

From what you've described the default Prev/Next buttons will appear if the 'REVIEW QUIZ' option is selected not the 'RETRY QUIZ' option as that is how the user would move through the slides to view the answers.  There are a couple of ways of hiding those default buttons.

 

Wendy Farmer

Hi Matt

I published and uploaded to my webserver and have viewed in the following browsers:

Microsoft Edge 38.14393.0.0
Chrome 55.0.2883.8
IE 11.576.14393.0

No issue that I can see - unless I misunderstand what you mean.  

I select the Quiz, answer the questions, see the % result, click the Menu or > buttons and the % changes to 0% and I don't see any default SL player buttons

matthew whittlesey

Crystal, you guys are more than welcome to take a look, I'll re-post it here. At this point I'm so confused between browsers and the html or html5 files that I don't really know what to do. I opened a case with Articulate and they are looking in to it (candidly, I don't know who's who at this point in terms of whether the eLearning Heroes staff works with them or not!) 

Really the main problem is that I cannot reset the my short quizzes without Storyline adding extra Next/Previous buttons that basically lock you out of my quiz questions and gum up the functionality - even though when I test my triggers etc., in the SL Preview environment everything works as directed. 

Thank you for any help you can offer and thanks also to Wendy for he help!

Wendy Farmer
matthew whittlesey

I don't know who's who at this point in terms of whether the eLearning Heroes staff works with them or not!) 

Hi Matt

just look beside the profile name to identify who's who in the zoo :-)

Articulate Staff will have the Staff tag

You will have the Author tag

Everyone else is a forum user just wanting to help you out

Good luck with your project!

Nancy Ferguson

Hi, Matt - 

This is such an old thread but I'm dealing with the exact same issue (Next/prev) buttons appearing when the user tries to retake the quiz.  It works fine in preview mode (resets as it should), but when it's published, it no longer functions properly.  Did you ever figure this issue out?

Thanks!

Nancy

Lauren Connelly

Hi Nancy!

Yes, this thread is a bit dated but I'm happy to step in and help! It looks like we released a fix for this bug in Update 9 and we are now on Update 38 (Build 3.38.21779.0) for Storyline 360.

Let's start by making sure you have an updated copy of Storyline 360! In your Articulate 360 Desktop App, you can click the drop down near Storyline 360. Here's where you can install the most updated version. Here's a quick look:

After updating, can you open the project in Storyline 360 and see if you're noticing the same issue with the navigation buttons?

If so, I'd like to take a look at the file to see what would be causing this snag! You can either attach the file to this discussion or upload it to me privately!

This discussion is closed. You can start a new discussion or contact Articulate Support.