Quiz results are inaccurate in Chrome and Firefox, but accurate in IE

I am having a similar problem. It seems to be an HTML5 issue as it works fine with I run the course using Flash. 

Hi Selina and Charles,

Sorry you've run into an issue with the scoring. Can you let me know what version of Storyline you're using? Also have you uploaded the course to your web server/LMS yet or are you viewing it locally? I'd recommend testing in the live/final environment as testing it locally can cause you to run into odd behavior from security restrictions of the browser. 

Selina, you mentioned the SCORM versions you're using - so you could also look at testing in SCORM Cloud.  It's an industry standard for LMS testing and this article will walk you through how to get started there - bonus it's also free. 

Hi Ashley,

I am using Storyline 2. Yes, have uploaded it to the LMS. Have also tested in Scorm Cloud and got these results:

Completion = complete

Status = unkown

Score = unknown

I am attaching the quiz and hope you can take a look.

Thanks.
Celine

Hi Selina,

Can I see the .story file so that I can take a look at all your settings? That's the file prior to publishing. 

There you go. Thanks for your help.

Hi Selina,

Thanks for sharing the .story file. You were tracking by slides viewed and not by the results slide. Because of that it won't report a score - but just the completion status if the user has viewed all the slides. 

I changed the setting and republished your course so I could upload it to SCORM Cloud.  I took that version and was noted as complete and with a score of 80%. Can you give that one a try? 

Hi Ashley,

The client wants the completion status in the LMS to be based on the number of slides visited, not the result of the quiz. However, we definitely want the learners to see their score Inside the module. If I select Track using quiz results, what LMS Reporting Status should I choose?

Thanks.

Selina

Ashley, I'm having the same trouble in Studio 13. You say she was tracking by slides viewed and not result. Maybe I'm doing the same thing. How do I change that?

Hi Catherine!

You can change that setting when you Publish for LMS:

• Click Publish
• Select the LMS tab
• Click Reporting and Tracking
• Select the Tracking tab
• Select "track using quiz result"

Hi Ashley,

The client wants the completion status in the LMS to be based on the number of slides visited, not the result of the quiz. However, we definitely want the learners to see their score Inside the module. If I select Track using quiz results, what LMS Reporting Status should I choose?

thanks

Hi Selina,

Within Storyline or Studio you can only report on one tracking/completion method - so you could display the results slide and just choose to track using # of slides viewed. That would  not report the score to the LMS, but would display it on the slide for learners. 

Hi Ashley, that's what I did initially with this project. However, the results slide only shows accurate results in Internet Explorer but not in the other browsers - they show failure even if all answers are correct. Is there a way to ensure the other browsers show the accurate results?

Thanks.

Hi Selina! Thanks for clarifying that! I'd like to make sure I'm understanding exactly what you want to do. Do you want to...

• Track number of slides viewed and only report completion status to the LMS
  
  AND
• Include a quiz results slide that should accurately calculate the quiz score (but not report the score to the LMS)

I tested your course in SCORM Cloud in all of these supported browsers for Storyline 2, and I saw the correct score on the results slide in each browser. 

Your next step: Click here to test your course in various browsers, and let me know if you find that the result slide shows an incorrect score in a particular browser. I'll be standing by!

Hi Alyssa, your understanding is correct.  So I tested the quiz as you indicated and it works!   It's weird - if I simply drag it to a Chrome or Firefox browser it doesn't work.

Tested it again directly in Chrome and it doesn't work. Does anyone have any idea why it works in SCORM Cloud but not in Chrome or Firefox browsers?

Hi Selina,

If you're testing the content locally you may be encountering security and browser restrictions. So uploading it to SCORM Cloud or any other LMS will make sure that you can view the content as expected!  

Where will you be hosting the course for users? 

Hi Ashley, I am hosting it in an LMS. However, I have tested the link from the LMS in Internet Explorer, Chrome and Firefox.  The quiz results are accurate in IExplorer but inaccurate in Chrome and Firefox

Hi Selina,

Sorry for my confusion - it worked in SCORM Cloud across browsers though? If so, I'd suggest following up with your LMS admin to see why certain browsers may not work as expected.

Hi Ashley, My LMS provider found the problem. I tried it and they are correct.

 They said:

The version of storyline that you published with (Version 1509.1408) is from September 15, 2015 and had a lot of bug fixes. See here: https://articulate.com/support/article/issues-addressed-in-the-latest-articulate-storyline-2-update to check on all the updates and bug fixes that were done since 2015. One that worries us for example: "Fixed issue where questions would be scored incorrectly when submitting answers all at once in HTML5 output" in May 5, 2016 (Update 8—Build 1605.515). This may be the one that gives you trouble. 

Awesome! So glad that your team was able to help you out. Thanks for popping back in with an update.

Hi, I have the similar problem on storyline 360 :

when I test my quiz, i have 100% of correct answers on IE but 50% on Chrome (with the same answers given) with a HTML5 or in HTML5/Flash output. 

Please help :) 

Hello Cecile,

Sorry to hear that you've run into an issue with this as well. 

Are you on the latest version of Storyline 360, which is now Update 12? Can you replicate the behavior within SCORM Cloud as well?

Feel free to share your .story file and the steps to replicate if you'd like me to take a look.