Quiz results are inaccurate in Chrome and Firefox, but accurate in IE

Hi, I have this issue:

My quiz has 6 questions. When I test the quiz in Internet Explorer, the score is accurate. When I test in Firefox and Chrome, the score is zero even if the correct answers are selected. I publish to SCORM 1.2 but tried with SCORM 2004 and still had the same problem. Any ideas how to fix this?

Thanks.

Selina

22 Replies
Ashley Terwilliger

Hi Selina and Charles,

Sorry you've run into an issue with the scoring. Can you let me know what version of Storyline you're using? Also have you uploaded the course to your web server/LMS yet or are you viewing it locally? I'd recommend testing in the live/final environment as testing it locally can cause you to run into odd behavior from security restrictions of the browser. 

Selina, you mentioned the SCORM versions you're using - so you could also look at testing in SCORM Cloud.  It's an industry standard for LMS testing and this article will walk you through how to get started there - bonus it's also free. 

Ashley Terwilliger

Hi Selina,

Thanks for sharing the .story file. You were tracking by slides viewed and not by the results slide. Because of that it won't report a score - but just the completion status if the user has viewed all the slides. 

I changed the setting and republished your course so I could upload it to SCORM Cloud.  I took that version and was noted as complete and with a score of 80%. Can you give that one a try? 

Celine Maher

Hi Ashley,

The client wants the completion status in the LMS to be based on the number of slides visited, not the result of the quiz. However, we definitely want the learners to see their score Inside the module. If I select Track using quiz results, what LMS Reporting Status should I choose?

Thanks.

Selina

Celine Maher

Hi Ashley,

The client wants the completion status in the LMS to be based on the number of slides visited, not the result of the quiz. However, we definitely want the learners to see their score Inside the module. If I select Track using quiz results, what LMS Reporting Status should I choose?

thanks

Celine Maher

Hi Ashley, that's what I did initially with this project. However, the results slide only shows accurate results in Internet Explorer but not in the other browsers - they show failure even if all answers are correct. Is there a way to ensure the other browsers show the accurate results?

Thanks.

Alyssa Gomez

Hi Selina! Thanks for clarifying that! I'd like to make sure I'm understanding exactly what you want to do. Do you want to...

  • Track number of slides viewed and only report completion status to the LMS

    AND
  • Include a quiz results slide that should accurately calculate the quiz score (but not report the score to the LMS)

I tested your course in SCORM Cloud in all of these supported browsers for Storyline 2, and I saw the correct score on the results slide in each browser. 

Your next step: Click here to test your course in various browsers, and let me know if you find that the result slide shows an incorrect score in a particular browser. I'll be standing by!

Celine Maher

Hi Ashley, My LMS provider found the problem. I tried it and they are correct.

 They said:

The version of storyline that you published with (Version 1509.1408) is from September 15, 2015 and had a lot of bug fixes. See here: https://articulate.com/support/article/issues-addressed-in-the-latest-articulate-storyline-2-update to check on all the updates and bug fixes that were done since 2015. One that worries us for example: "Fixed issue where questions would be scored incorrectly when submitting answers all at once in HTML5 output" in May 5, 2016 (Update 8—Build 1605.515). This may be the one that gives you trouble. 

Leslie McKerchie

Hello Cecile,

Sorry to hear that you've run into an issue with this as well. 

Are you on the latest version of Storyline 360, which is now Update 12? Can you replicate the behavior within SCORM Cloud as well?

Feel free to share your .story file and the steps to replicate if you'd like me to take a look.