Quiz Results reset to initial states when the course is resumed twice in HTML5 mode but not in Flash mode.

Apr 12, 2017

Tacettin Köprülü
By Tacettin Köprülü

Hello,

Using Storyline 360, I prepared a course with two separate quizzes, each with its own result slide and a final results slide combining points from the two quizzes. I exported the course into SCORM 1.2 package with the option "Flash with HTML5 Fallback". I can detect whether the browser supports Flash or not, so that I can test the course behaviour in both Flash and HTML5 modes. I use "Prompt for Resume " option for re-starting the course. I also set all quiz slides "resume saved state" option when re-visiting including all slide layers (Correct, Incorrect and Feedback layers).

I noticed that in HTML5 mode, when I suspend the course and restart again, resumed states of the quiz slides are retrieved as expected. However, if I suspend the course a second time without interacting with the quiz,  the quiz results are reset to their initial states when re-started twice. This does not happen in Flash mode. In Flash mode, the quiz results are always resumed to their previous states no matter how many times I suspend the course. I also made sure that the suspend data limit is less than 4096 characters so the issue is not with the LMS or suspend data limit of SCORM 1.2. I tried using SCORM 2004 v3 as well and I get the same results. I tested my course at the Scorm Cloud and I repeatedly got the same results.

I attach the story file of this course. I am sorry that quiz slides are in Turkish language. But you can generate this bug very easily. First you  export the course into HTML5 only or HTML5/Flash fallback or Flash/HTML5 fallback. Make sure that you turn off Flash settings of your browser in order to run the course in HTML5 mode.  Answer the first question correctly, you will see that at the top of the slide, the current score percentage is displayed as 20%. At this moment close the browser and re-start the course again choosing to resume. You will see at the top of the slide, quiz score is again displayed as 20%. No problem at this moment. But without doing any interaction with the quiz, if you quit the course second time and re-start one more time, this time you will see that quiz score is reset to 0%. 

So I believe that this a bug with respect to HTML5 mode. Quiz results are not resumed to their previous state if there is no interaction with the quiz and when the course is suspended twice.

I need your help for this issue .

Thank you. 

Tacettin

6 Replies
Alyssa Gomez
7 years ago04/17/17 at 3:05 pm (UTC)

Hi there Tacettin,

Thanks for letting us know what's going on. I created a new file with a similar set-up, and I saw the same thing there. Here's a link to the published file in SCORM Cloud if you'd like to test it. Like you said, resuming the course more than twice causes the quiz score to be reset to 0%. 

From here, I’ll meet with my team to take a closer look, so that we can verify this is a bug. Sometimes my team catches errors in my logic and we don’t have a bug after all. Of course if that’s the case, I’ll let you know!

I really appreciate you bringing this to our attention, as I don't see that it was reported elsewhere in the forums. As soon as I have more information to share, I'll be sure to update you here. 

Crystal Horn
over 6 years ago07/28/17 at 5:38 pm (UTC)

Hi, Clement.  We have the issue documented for HTML5 output under these conditions:

  • resuming the course more than twice in SCORM 2004 3rd ed
  • resuming the course once, but navigating back through many slides, again and again, in SCORM 1.2

Can you tell me a little about your publishing settings?  

  1. Elaborate a bit on what you're seeing when resuming the course.
  2. What version of SCORM are you using?
  3. Are you using HTML5 output as your default?

Thanks in advance for the info!

clement daniel
over 6 years ago07/28/17 at 5:47 pm (UTC)

Thank you, Crystal.

1. I have a set of 30 questions in the question bank. "Draw from random" is set and there is a simple custom question counter on all slides using variables. When resuming, the user is taken to question 1 and not where it was left off. The slide property is set to "Automatically decide when revisiting".

2. I use SCORM 2004 4th edition and test it on SCORM cloud.

3. I use flash with HTML5 fallback. But most of the users take the class on their mobile devices.

Ashley Terwilliger-Pollard
over 6 years ago07/31/17 at 2:39 pm (UTC)

Hi Clement,

On every attempt at resuming the course they are brought back to question 1? Are there other slides besides question slides and the results - or do the questions start out the course? 

It sounds a little different than the issue Crystal mentioned, so I'd like to take a look at your course if possible. Can you upload a copy here for us or send it along to our Support team here? 

Alyssa Gomez
6 years ago01/23/18 at 5:54 pm (UTC)

Good news, everyone! We just released another update for Articulate 360, and it includes a fix for the problem where resuming a course would reset the quiz and incorrectly report the score to the LMS.

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Please let me know if you have any questions, either here or by reaching out to our Support Engineers directly.

This discussion is closed. You can start a new discussion or contact Articulate Support.