Quiz Timer not stopping on initial visit to results slide.

Hi Articulate Gurus

I am working on a branching scenario with 131 slides, where you have to "Save Jeff" in 3 minutes. The project is built using freeform pick many slides. I am using the Quiz Timer (from the results slide) to add time pressure to the user. It counts down well (commencing on the first question) but does not stop when the user reaches the results slide the first time.   The timer keeps counting down and only stops when the user decides to "review quiz", in which case the timer stops when the user reviews all slides and gets back to the results slide again. The timer does reset to zero successfully if the user decides to "retry quiz".  I need the timer to stop as soon as the user reaches the results slide on the first visit.   There doesn't appear to be any other way to stop the timer ( I am guessing the stop function is behind the scenes in the results slide).   As this project is a branching scenario there are numerous paths, and the user does not visit all quiz questions, but all users reach the results slide at the end.  All the questions and the results slide are in one scene.  All the questions are selected in the results slide.   I am not able to post the project here, unfortunately, due to confidentiality issues but would be happy to send it into Articulate for help.

I have tried various things to get it working properly such as moving the triggers in the results slide.  I also tried inserting another results slide that runs the timing, but couldn't get the timer to stop at all.  I have upgraded my version of SL to Update 9:1605.1919 and retested and also tested in ScormCloud.  But no avail.  Any ideas anyone, please?   

20 Replies
Ashley Terwilliger-Pollard

Hi Frances,

Do you have more than one results slide in your course? If so, that's a known issue where the timer isn't stopping or resetting once they've reached the final results slide which is tracking the other previous results slides. 

You mentioned you can't share publicly but you're welcome to send along to our team here. 

Ashley Terwilliger-Pollard

Hi Abdel,

I took a look at Frances case, and it appeared to be an issue with a corrupt slide, although she wasn't able to rebuild that slide to have it work. Only once it was removed completely did the slide timer function.

If you'd be able to connect with our Support Team they are happy to take a look at your file, and that will shed some more light on this issue! 

Anne-Laure Valenduc

After reading threads on this topic, it seems that the issue exists since SL1 and today we are using SL 360 and the issue has never been addressed.... Lately we are running into too many issues with Articulate, it is becoming tiring. We have the same problem as the author - cannot use two timers for two sparate quiz banks within the same module.

Leslie McKerchie

Hi Ksenia,

It looks like Frances was running into a different issue after taking a look at her course.

We do currently have an issue specific to quiz timers being synchronized across multiple results slides when using question banks, which sounds like what you are running into.

If possible, one workaround is to not use question banks in courses where you need multiple quiz result slides with timers.

I wanted to share some information on how we define bugs and how we tackle them when they occur. I've also added this conversation to the report as we track user impact and so that we can provide updates here. 

Leslie McKerchie

Hi everyone,

Good news! We fixed the issue you reported where the:

Quiz timer is synchronized on all multiple Result Slides that are configured with different timer settings.

Be sure to install the latest Storyline 360 update to take advantage of all the recent features and fixes.

If the problem happens again, please record a Peek 360 screencast for me, and I'll be happy to help or you can always work directly with our support engineers here.

Leslie McKerchie

Hi Thierry and welcome to E-Learning Heroes :)

Thanks for contacting us to share what you are experiencing with your question banks and timers.

I hope the update I just shared helps you as well.

If you're still running into an issue, please record a Peek 360 screencast for me.

I took a look for other conversations and/or support cases to understand what you may be running into in addition to this, but came up short.

Please feel free to contact our team here and let us know what you're seeing.

Vincent Scoma

Hi Everyone,

I am happy to share some good news!

We just released the newest version of Storyline 360, (Build 3.39.21985.0) this morning. This update fixes the issue where the quiz timer would not stop on result slides. You can find more details on this update here:

The next step is to update Storyline 360 by heading to your Articulate 360 desktop app and clicking "Update" next to Storyline 360.

As always, we are happy to answer any questions you have! 

Vasu Rao

Hi Vincent Scoma,

This update April 21, 2020 (Build 3.39.21985.0) fixes the issue where the quiz timer would not stop on result slides thanks for that.

But there is an issue still coming that time limit exceeded popup issue.

When  we completed the before time the quiz and stayed at result page several time and the timer at result page shows stopped current time but after some time the time limit exceeded popup appear on the screen. Please resolve this also.

please have a look attached screen shot.


Leslie McKerchie

Thanks, Vasu. I appreciate you popping in and sharing what you are experiencing in your project.

I see that you were able to contact our support team as well and that you are working directly with Tyler.

I'm attaching this conversation to the report as well.

Welcome to E-Learning Heroes by the way!