Quiz Timer not stopping on initial visit to results slide.

Hi Frances,

Do you have more than one results slide in your course? If so, that's a known issue where the timer isn't stopping or resetting once they've reached the final results slide which is tracking the other previous results slides. 

You mentioned you can't share publicly but you're welcome to send along to our team here. 

Hi Ashley, thanks for the response.  The project only has one results slide.  I will send the file to your team, many thanks.  

Sounds great Frances and if you want to let me know the case number I can follow along as you work with our team. 

Thanks Ashley, #00818200.

Hi Frances!

Ashley is out of the office, but thanks for sharing your case number. I popped in to take a look and it looks like you are working with Ryan :) You should be hearing back from him soon.

So did you come up with any solution ??

Hi Abdel,

I took a look at Frances case, and it appeared to be an issue with a corrupt slide, although she wasn't able to rebuild that slide to have it work. Only once it was removed completely did the slide timer function.

If you'd be able to connect with our Support Team they are happy to take a look at your file, and that will shed some more light on this issue! 

After reading threads on this topic, it seems that the issue exists since SL1 and today we are using SL 360 and the issue has never been addressed.... Lately we are running into too many issues with Articulate, it is becoming tiring. We have the same problem as the author - cannot use two timers for two sparate quiz banks within the same module.

Hi Ksenia,

It looks like Frances was running into a different issue after taking a look at her course.

We do currently have an issue specific to quiz timers being synchronized across multiple results slides when using question banks, which sounds like what you are running into.

If possible, one workaround is to not use question banks in courses where you need multiple quiz result slides with timers.

I wanted to share some information on how we define bugs and how we tackle them when they occur. I've also added this conversation to the report as we track user impact and so that we can provide updates here. 

I have exactly the same issue with multiple question bank and timer. I am starting a free trial and run into also too many simply issues with Articulate. Considering the price, I am not encouraged to buy. Good marketing but poor development.

Hi everyone,

Good news! We fixed the issue you reported where the:

Quiz timer is synchronized on all multiple Result Slides that are configured with different timer settings.

Be sure to install the latest Storyline 360 update to take advantage of all the recent features and fixes.

If the problem happens again, please record a Peek 360 screencast for me, and I'll be happy to help or you can always work directly with our support engineers here.

Hi Thierry and welcome to E-Learning Heroes :)

Thanks for contacting us to share what you are experiencing with your question banks and timers.

I hope the update I just shared helps you as well.

If you're still running into an issue, please record a Peek 360 screencast for me.

I took a look for other conversations and/or support cases to understand what you may be running into in addition to this, but came up short.

Please feel free to contact our team here and let us know what you're seeing.

I just ran into an issue where the quiz timer is not stopping when the user gets to the Results slide. I'm working to update a course where this feature worked previously.

Now, when I open the original course, the quiz timer no longer stops. Any thoughts?

Hello Leslie, 

we still run inti the issue after the update. I have recorded à peek 360 video, how can I share it privately?

Hi Ksenia,

Thank you. You can share it with us here privately.

Hi Boyd,

I see that you were able to contact our support team as well and Phil is currently working with you.

Leslie, thank you. shared the video and the .story file.

Hi Everyone,

I am happy to share some good news!

We just released the newest version of Storyline 360, (Build 3.39.21985.0) this morning. This update fixes the issue where the quiz timer would not stop on result slides. You can find more details on this update here:

• Storyline 360 Update 39

The next step is to update Storyline 360 by heading to your Articulate 360 desktop app and clicking "Update" next to Storyline 360.

As always, we are happy to answer any questions you have! 

Hi Vincent Scoma,

This update April 21, 2020 (Build 3.39.21985.0) fixes the issue where the quiz timer would not stop on result slides thanks for that.

But there is an issue still coming that time limit exceeded popup issue.

When  we completed the before time the quiz and stayed at result page several time and the timer at result page shows stopped current time but after some time the time limit exceeded popup appear on the screen. Please resolve this also.

please have a look attached screen shot.

Regards
Vasu

Thanks, Vasu. I appreciate you popping in and sharing what you are experiencing in your project.

I see that you were able to contact our support team as well and that you are working directly with Tyler.

I'm attaching this conversation to the report as well.

Welcome to E-Learning Heroes by the way!