Quizes published for LMS not working

Good Afternoon, Alba.

Where are the problematic quizzes hosted?  Can you share a link with us to test?

If you'd rather not share the URL publicly, could you send it to us privately within a Case?  Thanks!

Hello Justin,

In order to give you access to one of my publish courses I will need an email address so I can create an account for you.

We host our courses on an internal training site so it is not possible to just get a link.

Hello again, Alba.

I'll message you privately with this information.  Thanks!

Thank you!

I am going on a holiday but a colleague will be checking my e-learning heroes in my absence and will be able to sign you up for our e-learning.

Please send your email to my inbox here.

BR

Alba

Thanks, Alba.

I sent a Private Message to your E-Learning Heroes Inbox yesterday afternoon.

Hello Justin,

I just logged in and could not see any private messages in Alba's E-learning Heroes Inbox?

Can you maybe resend it or guide me how to find it?

Thank you very much, and wish you a great weekend when time it is...

Best regards, On behalf of Alba

Christian C.
(Alba colleague)

Hi Christian,

When you log into Heroes, up at the very top right hand corner is a section for the inbox as you see in this picture. If you click on the inbox you should be taken to a screen with all of Alba's messages and that's where you'd see the message from Justin.

 If you still don't see it, you could try to send  Justin a message by clicking on his name below his picture - and you'll be taken to his profile where there will be another link to send him a private message on the left hand side below his picture. 

Hello Ashley,

I am Alba, I am back again.

Is it normall that I don't get any of the private messages to my inbox here?

We did send Justin a private message like you suggested but his reply still doesn't show in the e-learning heroes inbox. I know he replied because this time his email was forwarded to my own work email.

Hi Alba,

I just checked your account and didn't see anything out of the ordinary. Have you confirmed that you're set up to receive emails from the site within your profile settings:  I'll also try to send you a private message to see if it's something specific to you and Justin or to your account. 

Hello Ashley,

I have just checked and in my profile I have selected "yes" on that part about receiving emails.

I have also not received any from you :(

Hi Alba,

Can you try creating a new Heroes account (you'll need to do it with a different email address) to see if something happened with the original set up. I don't see anything else that I can check or modify on my end, as all looks normal. 

I now have a solution for the problem I posted above and I thought I should post it here in case somebody else can use it.

The problem was the my e-learning chapter was sending a lot of information to my LMS every time that the "submit" button was pressed, my LMS couldn't handle that and caused the questions to freeze.

Our first workaround was to change the question buttons to next and previous so it only submits at the end of the test, however there was still the freezing problem right before the results slide.

The solution is to change a setting after you publish the chapter: open the pusblished folder, open the "lms" folder and right click on the "configuration.js" file, select to "Open with" Notepad, you will get a document with lots of text. There you can find a line saying "DO NOT REPORT INTERACTIONS - false" change that to "true" and you are good to go!

Hope this helps someone :)

Hi Alba,

Thanks for popping back in here to provide an update and additional information.