Quizzes and step-by-step video not working in IE 11

Our customers are experiencing a number of issues with quiz questions and step-by-step videos ("practice labs") not working in IE 11. I use SL3 3.7.20003.0

Issues include: (1) audio doesn't play, (2) quiz questions behave erratically (see attached video, (3) step-by-step videos won't work at all -- possibly due to the hotspot being frozen randomly on the page (see example in the video). 

We require users to complete our exam to authorize them for customer support. At the moment, we're telling them to use only Chrome. Did Microsoft do something to IE lately? I see other IE 11 trouble reports listed within the last 3 weeks. Please contact me. I'm happy to work through this! Cheers. 

5 Replies
Jen Wicking

Hi Marie,

IE11 and HTML 5 do not play well together, and can cause some of the issues you are seeing. Are you publishing as HTML 5 / Flash fallback? If so you might want to try Flash / HTML 5 fallback. We have all sorts of issues with compatibility in my organisation so I feel your pain. 


Leslie McKerchie

Hi Marie,

Thanks for reaching out and sharing what you are seeing with your Storyline 3 projects in IE11.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Marie DesJardin

Thank you, Leslie! I have uploaded an exam story to your team. I appreciate your help!

Jen, thanks for the Flash fallback tip. Unfortunately, it didn't work for me as follows:

1.       Audio does not play for all the slides in IE whether or not I run the project locally or through the LMS.

2.       I can’t get the quiz questions or labs to fail when I run the project in IE locally on my computer—apparently the problem shows up _only_ after the exam is posted in the LMS.

3.       When I run the course through the LC, Chrome corrupts almost _all_ of the questions (only with Flash fallback). I have to clear the Chrome cache to get it to work correctly again with HTML5. 

4.       When I run the course through the LC, IE corrupts _some_ of the questions with Flash fallback (so, that part's better), but the labs still won’t run.

5.       The file with Flash fallback is almost twice as large – 218 MB vs 112.

I restored the HTML5-only version to my LMS after these tests. Our best guidance at this point is to tell our customers to use Chrome and not IE as a browser.

Thanks again for the suggestions!