I am trying to add a quiz slide into storyline but when I try and add in the answers for my multiple choice, the answers dissapear. When I hit submit only the question shows up on the slide, not the answer choices. When I preview it does the same thing. I am so frustrated. I have tried different types of quizzes and nothing is working. I have a headache. Please help. Thank you.
Hi, Diana -- Thanks for reaching out and so sorry to hear of your troubles! Please run through the troubleshooting steps listed here: Unexpected or Erratic Behavior in Articulate Storyline 2. And if you continue to have difficulties, it may be best to reach out to our Support Engineers directly by way of this form.
I do not have Storyline 2. I have Storyline 1. Will that make a difference in these instructions?
Diana Tyser | Portfolio Trainer| Venterra Realty
1751 Babcock Rd. | San Antonio, TX 78229
c: (210) 624.1886 | p: (210) 321.1700 | f: (210) 321.1751
dtyser@venterraliving.com | www.venterraliving.com A Better Way of Living
P Please consider the environment before printing this e-mail - Thanks!
First off, just an fyi that responding in the forums includes your signature here so you're welcome to edit the post and remove that information. Additionally you can use the directions here for Storyline 1 (although they're the same, it's nice to have the directions for your product I'm sure). The same form can be used to connect with our Support engineers.
Thank you for the response but nothing worked. I’m frustrated. PLEASE HELP! Can I speak with someone about this? Waiting around for emails and reading articles that arent helping are just further frustrating me and are a waste of time.
Without seeing your file it's difficult to say what else is happening, but odd behavior is typically resolved by the steps that Christie and I shared above. If you'd like to share your file with us here or our support engineers we're happy to take a look at it, although we don't have a phone support line since investigating a problematic file is often longer and more involved than we'd want to do in a call. Depending on the issue and necessary steps, our support engineers will be able to determine how to proceed further.
These articles arent helping me solve my problem. They are just wasting my time and creating more frustration. Can we please do a screen share so you can see what is happening and are able to easily troubleshoot?
I'd have to have you work with our Support Engineers as I am unable to assist with a screenshare element in the forums. Do you have a case already open for this issue? I didn't see one associated with the quiz issues but another issue you were having related to Ppt voice over transfer.
I worked with John yesterday on the voice over in PowerPoint so that has been taken care of. Thankfully.
Now I am having issues with quizzing. Each time I try to add a quiz my answers don’t show up and when I click to go back into quizzing it shuts down storyline and I have to start again. It adds a giant X over my entire slide.
I definitely would like to do a screen share. I didn’t find the forums helpful.
Diana Tyser | Portfolio Trainer| Venterra Realty
1751 Babcock Rd. | San Antonio, TX 78229
c: (210) 624.1886 | p: (210) 321.1700 | f: (210) 321.1751
dtyser@venterraliving.com | www.venterraliving.com A Better Way of Living
P Please consider the environment before printing this e-mail - Thanks!
I'm sorry to hear that you haven't found the forums helpful, but the screensharing is just not something we're equipped to do within the forums.
The red X is typically a sign of corruption, so I'd advise you again to go through the steps documented here to repair Storyline and confirm that you're working on local project files. I'll also open up a case on your behalf so that one of our Support Engineers can work with you directly on this issue.
Lastly, responding via email includes your signature here - so you are welcome to edit the post to remove that information if you'd like.
Thank you Ashley, I have done everything I was told I needed to do AND have read your forums. NOTHING is working as I have stated in my original emails. I am beyond frustrated that I can’t get any REAL help other than “here is a link, hope it helps!” I know a screen share is possible because I did it yesterday with John to resolve my voice over issue. I need to do the same again today with a Support Engineer so I can finally complete this project. I really am unsure as to why I am having so many issues with a program that costs so much to purchase and then on top of that to be told I have to read forum after forum to try and solve it on my own. It’s ridiculous. Someone just needs to help me so I can move on from this project.
Again, I apologize that you've had such difficulty - but I had not seen a confirmation from you in regards to doing those steps. I am unable to offer a screen share in my role, as mentioned so I've gone ahead and opened up a case on your behalf and you'll be hearing from a Support Engineer shortly.
Not sure what other confirmation you need other than the 1,000 emails saying I have done everything you have asked and read all the forums you have directed to me to and still nothing is working. Is that confirmation enough?
12 Replies
Hi, Diana -- Thanks for reaching out and so sorry to hear of your troubles! Please run through the troubleshooting steps listed here: Unexpected or Erratic Behavior in Articulate Storyline 2. And if you continue to have difficulties, it may be best to reach out to our Support Engineers directly by way of this form.
I do not have Storyline 2. I have Storyline 1. Will that make a difference in these instructions?
Diana Tyser | Portfolio Trainer| Venterra Realty
1751 Babcock Rd. | San Antonio, TX 78229
c: (210) 624.1886 | p: (210) 321.1700 | f: (210) 321.1751
dtyser@venterraliving.com | www.venterraliving.com
A Better Way of Living
P Please consider the environment before printing this e-mail - Thanks!
HI Diana,
First off, just an fyi that responding in the forums includes your signature here so you're welcome to edit the post and remove that information. Additionally you can use the directions here for Storyline 1 (although they're the same, it's nice to have the directions for your product I'm sure). The same form can be used to connect with our Support engineers.
Thank you for the response but nothing worked. I’m frustrated. PLEASE HELP! Can I speak with someone about this? Waiting around for emails and reading articles that arent helping are just further frustrating me and are a waste of time.
Hi Diana,
Without seeing your file it's difficult to say what else is happening, but odd behavior is typically resolved by the steps that Christie and I shared above. If you'd like to share your file with us here or our support engineers we're happy to take a look at it, although we don't have a phone support line since investigating a problematic file is often longer and more involved than we'd want to do in a call. Depending on the issue and necessary steps, our support engineers will be able to determine how to proceed further.
These articles arent helping me solve my problem. They are just wasting my time and creating more frustration. Can we please do a screen share so you can see what is happening and are able to easily troubleshoot?
Hi Diana,
I'd have to have you work with our Support Engineers as I am unable to assist with a screenshare element in the forums. Do you have a case already open for this issue? I didn't see one associated with the quiz issues but another issue you were having related to Ppt voice over transfer.
I worked with John yesterday on the voice over in PowerPoint so that has been taken care of. Thankfully.
Now I am having issues with quizzing. Each time I try to add a quiz my answers don’t show up and when I click to go back into quizzing it shuts down storyline and I have to start again. It adds a giant X over my entire slide.
I definitely would like to do a screen share. I didn’t find the forums helpful.
Diana Tyser | Portfolio Trainer| Venterra Realty
1751 Babcock Rd. | San Antonio, TX 78229
c: (210) 624.1886 | p: (210) 321.1700 | f: (210) 321.1751
dtyser@venterraliving.com | www.venterraliving.com
A Better Way of Living
P Please consider the environment before printing this e-mail - Thanks!
Hi Diana,
I'm sorry to hear that you haven't found the forums helpful, but the screensharing is just not something we're equipped to do within the forums.
The red X is typically a sign of corruption, so I'd advise you again to go through the steps documented here to repair Storyline and confirm that you're working on local project files. I'll also open up a case on your behalf so that one of our Support Engineers can work with you directly on this issue.
Lastly, responding via email includes your signature here - so you are welcome to edit the post to remove that information if you'd like.
Thank you Ashley, I have done everything I was told I needed to do AND have read your forums. NOTHING is working as I have stated in my original emails. I am beyond frustrated that I can’t get any REAL help other than “here is a link, hope it helps!” I know a screen share is possible because I did it yesterday with John to resolve my voice over issue. I need to do the same again today with a Support Engineer so I can finally complete this project. I really am unsure as to why I am having so many issues with a program that costs so much to purchase and then on top of that to be told I have to read forum after forum to try and solve it on my own. It’s ridiculous. Someone just needs to help me so I can move on from this project.
Hi Diana,
Again, I apologize that you've had such difficulty - but I had not seen a confirmation from you in regards to doing those steps. I am unable to offer a screen share in my role, as mentioned so I've gone ahead and opened up a case on your behalf and you'll be hearing from a Support Engineer shortly.
Not sure what other confirmation you need other than the 1,000 emails saying I have done everything you have asked and read all the forums you have directed to me to and still nothing is working. Is that confirmation enough?
This discussion is closed. You can start a new discussion or contact Articulate Support.