Ran latest Storyline update, it thinks I'm now on a 30-day trial?

Hi Joseph, it seems to do this by default. Did you click on the button to register your license? (not sure what the button is actually called).

If you do that it should display your existing license key and then prompt you to register. Just follow the steps to register and you should be good to go.

I do not see a button to register my license. I am presented with this when I launch Storyline (after running the update):

When I click "Activate with your serial number," this is what is displayed:

Hi Joseph! If you do not have access to your Serial Number, you can reach out to our Sales Team here and they should be able to assist you. Sorry about the difficulty.

Leslie,

I ended up re-entering the serial number for this copy of Storyline. What is quite annoying is this message popped up after I had (re) entered the serial number:

Since I had previously registered with Articulate, when I clicked "Register Now," my information was pre-populated into the fields. I would suggest it isn't a Sales issue, but a QA issue, and updates need to be a bit more vetted before being released, so that issues like this do not recur for registered, licensed installations.

Thanks for your feedback. As Nancy mentioned above, the activation code is usually retained. Sorry that you had difficulty with this, but glad that you are back-to-good

The same thing is happening to me since I downloaded and installed the update for Presenter today.

Hi Bernadette and welcome to the community!

Is your serial number populated when you choose the activate option? If not, do you still have access to the email confirmation that contains your serial number?

Let us know if you are unable to activate with your serial, or if you don't have access to it.

Thanks!

For anyone coming in late, I had the same thing happen to me after upgrading Quizmaker.  SO I'll contact the sales team on Monday for my serial number.  Glad the trial period lasts that long. : ) 

Hi Chris,

When downloading the update you'll always be prompted to reenter your serial number, but it should be saved there and just allow you to submit it right away. If you don't see it or no longer have access to type it in, you can reach out to our team here. 

Thanks for that info, Ashley!  I got locked out of the program as of today, so I'll send a message to the team today.   Thanks again!

Uh oh! We'll be able to look at up your serial number and such, so definitely reach out to our team and feel free to let us know if you need anything else.