Random closed-caption box appearing

Hi AA,

Thanks for sharing your file. I took a look and didn't see something that appeared out of order, but I did notice that you had built in items appearing on the slide timeline in addition to the closed captions you added in. Perhaps that's where the colleague was confused? If you had a specific closed caption that you saw not appear correctly could you let me know which one that is? 

My colleagues had noticed, "You can actually pause the slide there and see both "and wants to be certain they understand" and "Asha, you recently..." at the same time. It also flashes in again briefly just before the "KCF's network has a lot of personal..." on screen text comes in." Also referenced, "quick flash of separate dialogue on the screen before Hannah says, "Hi, Jose, I understand you're in charge of..." "

Hi AA,

I tried this again and even pausing it I didn't see it. Can you tell me if you're seeing it in a particular browser? Do you know if you're using Flash or HTML5 output (look at the end of the URL to see story_html5.html or story_flash.html)?

I published a copy to Articulate Review in case you wanted to take a look at this one.  I tried pausing, playing and toggling on and off the Closed Captions button. 

In the attached screenshot, you'll see the caption that is on screen is not timed properly and appears quickly as a "flash" out of order.

Thanks AA - did you see that in my version I published to Review?  If so, what browser were you viewing it in? 

Hi Ashley,

I didn't notice the issue on your file, the screenshot was from mine. Our team is viewing this in Chrome. 

Hi A A 

Could you try publishing the file again and uploading to a site such as  Tempshare? (If you're using LMS content, you can use SCORM Cloud). That way you could share the link with me here and we could test yours as well. 

Hi Ashley,

I added the file to Tempshare, here is the link: http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/sto_1bv0lo6ovtvkh0tjb11a7t4149/story.html

Thanks AA, I saw it flash just once in that example with "Asha, you recently..." but it was so fast I didn't even have time to pause! I didn't make any changes when publishing your file before, so I'm not sure what could be different.  Are you using the latest update of Storyline? 

I am yes, and still noticing the same issue.

Hi A A, 

What web browser are you using to test the Tempshare link? Did you notice this happens in some browsers but not others?

I used Chrome to test the tempshare, and this happens across Chrome and Firefox, haven't tested IE yet since we don't use it and don't recommend using it.

Ok good to know. Here are a few things you can try:

1. Be sure you're on the latest update of Storyline 360. To check, click the Help tab, then click About Storyline. You should see 3.10.13923.0 in the bottom-right corner. 
2. Double check that you're working from your local hard drive. If you're working from a shared network drive, copy the file to your local drive, then republish the file. 
3. Delete the audio file that that has the errant closed caption, then re-import the audio file. 

Let me know how it goes!