Random content disappear from published course

Nov 16, 2016

Greetings Heroes,

I've been having issues when publishing my course. Every time I publish, a different aspect of the module malfunctions. First, my "Back" buttons disappeared. Second try, the "Back" buttons were fine, but random videos wouldn't work and the video controls disappeared. Third try, visited states were acting up, and again, random videos were not playing.

Why is so much being lost in translation and why is it so random each time? Am I missing something?

Thanks as always,


13 Replies
Crystal Horn

Hi there, A.  It sounds like you're having trouble viewing the published version of your course when published for LMS.  Are you viewing the published output from an LMS?  We always recommend hosting your content in its intended environment to make sure all components operate properly.

Also, what browser are you using to view your content?  I would want to be sure that you are meeting these system requirements for viewing your course:


Adobe Flash Player 10.3 or later, and one of the following browsers:

  • Windows: Internet Explorer 8 and later, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari 7 and later, Google Chrome (latest version)
  • Windows: Google Chrome (latest version)
  • Mac: Safari 7 and later, Google Chrome (latest version)
  • Mobile: Safari in Apple iOS 7 and later, Google Chrome (latest version) in Android OS 4.1 and later


A. Mart

Hi Crystal,

I'm still having issues, even when viewing the published course from our LMS. We are encountering random error screens (blank white screens with an exclamation point in the center) when clicking on various parts of the course. The error screens do not appear at the same part of the course, but are encountered at random locations by different users. Please advise. The file is attached above if you'd like to take a look at it.

Thanks in advance for your help!

Alyssa Gomez

Hi there A. Mart! Internet Explorer is not a supported browser for content viewed with HTML5. Do you know if the link to your published output points to HTML5 or Flash? 

Also, you may want to look at testing it in another environment such as SCORM Cloud to see if the issue is due to the course or limited to your LMS. You can review the directions here to help you go through that testing. 

This discussion is closed. You can start a new discussion or contact Articulate Support.