random letters/symbols appearing when viewing in the LMS
Oct 25, 2016
(This same question has already been posted in the discussion group for our LMS, SuccessFactors, but they suggested we ask an Articulate/Storyline group as well.)
I have a story that I published and uploaded to the LMS. It's running perfectly in the test environment, when I view it in the live environment, and when (most of) my coworkers view it. However, I've gotten numerous emails with screenshots of random characters throughout and I don't know how to fix it. It leaves the learner completely unable to even read the actual content. I have NO idea how to fix this or what is causing it to display so wonky for some people. I haven't been able to see a trend of it being weird in a particular browser (all users were using the same version of IE.. it worked for most but didn't for some). I just don't know where else to turn.
HELP!?
3 Replies
Hey, Gloria. Really sorry for the trouble. Are you publishing your course the same way for both environments (for LMS, I assume)? Unexpected things can occur if you're not publishing your project for the environment for which you ultimately host it:
https://www.articulate.com/support/storyline-2/publishing-and-sharing-articulate-storyline-content-sl2
Our support team would be happy to lend a hand also. You can reach them right here:
https://www.articulate.com/support/contact/submit.php
It's the exact same published content that we slid into the test environment as well as the live environment. I didn't republish it at all. Also, it's working just fine for some people in the live LMS, which is what's really confusing to me. I can reach out to the support team but I'm wondering if anybody has any other ideas?
Hi Gloria!
If you are unable to replicate and working well for some, that certainly makes it harder to pinpoint.
I see where you reached out to our support team (00914357) and that Miker is assisting you.
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