"Random" slide advance issue

Jul 28, 2015

I'm having a problem with a course that I've created, in that there's one slide in the course that seems to get 'stuck'. There is a trigger on the slide that should move it to the next slide, and it works for most students, but this particular slide is sticking often enough that we've noticed a pattern in calls to our customer support team. Debug shows that the next button is completely nonfunctional in this situation - the course is not attempting to do anything. What would cause this issue on a seemingly random basis (i.e. for some students but not others, but always on the same slide)?

1 Reply
Christie Pollick

Hi, Katelyn -- Sorry to hear of the issues you are experiencing, but there are a few things we can try to rule out the causes of some common issues. Please make sure you are working locally as described here, and you may want to try importing the file into a new file. If you are still having issues, you might want to try to repair Storyline. Also, could you please ensure that you are utilizing the most recent SL2 Update? Info on Update 5 can be found here

And is your course being used on an LMS, by chance? If so, are you able to upload and test your published output in the SCORM Cloud? Also, you may want to check out these articles on troubleshooting LMS issues:

How to Troubleshoot Your LMS with SCORM Cloud

Troubleshooting LMS Issues

If issues persist, you are welcome to share your .story file here and we will be happy to do some testing on our end. 

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