If the Activate button is grayed out even after entering your serial number, verify that you're using the exact serial number found in your product confirmation email. We recommend copying and pasting the serial number into the activation form to avoid mistyping it.
Please refer here to manually activate your product.
If you're not sure of your serial number or want our teams help to double check it, please feel free to reach out by sending our Support Engineers a note using this link too.
2 Replies
Hi Valentina,
Thanks for taking time to talk to us.
If the Activate button is grayed out even after entering your serial number, verify that you're using the exact serial number found in your product confirmation email. We recommend copying and pasting the serial number into the activation form to avoid mistyping it.
Please refer here to manually activate your product.
Let me know if it works.
Hi Valentina,
If you're not sure of your serial number or want our teams help to double check it, please feel free to reach out by sending our Support Engineers a note using this link too.
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