Re-launching HTML5 Course --No Audio

Peter - your updates and expertise are greatly appreciated.  Realizing that you can't give an exact date regarding the next update, can you provide any ballpark estimates that may better help us manage the expectations of various stakeholders? (a month or two, in 3rd quarter, etc.)

Thanks for asking, John. 

I'm not privy to the specific release date information, but I'd expect to see it very soon. Until we can get you the new update that fixes this issue, you may be able to workaround it by clearing your cache:

1. Close your mobile Safari browser.
2. On the Home screen, tap the Settings icon.
3. Then tap Safari in the left navigation pane.
4. And tap Clear Cookies and Data in the right details pane.
5. When you're prompted to confirm, tap the Clear button.
6. Then resume your Storyline course.

Hope that helps

For the folks encountering this audio problem - are you seeing this only when "On story restart, resume" is set to "Prompt" ?   Based on the comments earlier in this thread, it is my understanding that setting this to "Never" is a workaround, but I'm wondering if anyone has had luck with setting resume to "Always"?

Hi John, 

Are you saying that your audio never plays in HTML5 on iPad? That could be a separate issue. Any chance you'd like us to take a look at your file? 

Sent - thank you for looking into this.

Thanks, John!

I am experiencing the same problem with audio disappearing after a "bookmarking resume" takes place on a new iPad mini. I look forward to hearing when there is a fix!

Should be soon, Keith I'll be sure to update here when it releases.

Keith,

Are you running this on a SCORM LMS or something other?

I am also experiencing this issue. I have published SCORM 1.2 and loaded to our Cornerstone OnDemand LMS. I can get audio from the course on my PC but I cannot get audio from the course on a iPad. I have also tested publishing to Articulate Online (still on my free trail) and the same problem exists when viewing on an iPad. Any ideas or tips and tricks to try to troubleshoot this issue? I am stumped, I tried clearing my browser cache, I tried Mobile Safari and Chrome. I have rebooted. Still no luck.

Thanks in advance,

Josh

My issue appeared to be cleared up by turning off the auto-advance trigger. Keeping my fingers crossed but I think we should be good. 

Not sure if it helps anyone, but I can get the sound to work most of the time through headphones, just not the speaker.  It's not consistent that it always works and I did take off the "prompt to resume", but I've at least been able to show my internal customer via headphones at least.

We are having a similar problem. The course is published using AICC and we are testing it on iPads. All pages have audio. A few pages have background music playing at the same time with voiceover audio (separate tracks). Some pages advance automatically, but not all. The course plays audio the first time through for one tester, only background music on a few slides with no voiceover for another tester, and no audio at all for a third tester. For the tester that audio played successfully, when they exited the course and re-entered it, the audio did not play. Are there any new workarounds or suggestions?

Hi I am having trouble using audio completion as a trigger for advancing to the next slide - It work is preview mode, but not when published to HTML5 - has anyone had similar issues?

Hey Liz, 

If you'd like, we'd be happy to take a closer look at it. Can you please go ahead and open a ticket, including the .story file, so we can take a closer look at what's going on?

Thanks!  

This tread has been quiet usfull as I too am having issues with audio on the iPad. Although there hasn't been much mention of the mobile app. I can get sound to play through headphones in the app just not the speaker. The common denominator here seems to be the device. Are there any "audio not playing" discussions regarding the app and not html5 or are they the same issue?

Hi Michael, 

Typically, the performance will be much better in the Mobile Player app than it will in HTML5 on mobile Safari. Are you able to share a link to your published course, either here or privately, so we can test it on our end? 

Thanks!

Peter, unfortunately I cannot upload the content as it is proprietary to the organization, although I see the same behavior in the zip I sent to the support link you provided.

Mike

Thanks, Michael. We got the file and we'll take a look ASAP. 

Hey Michael!!

Was just following up on your case and it sounds like you were able to get this resolved on your server's end?

Glad to hear it, and let us know if you run into any other questions

Has the update to fix the resuming issue been released? I can only get playback to work consistently if I set the course to "Never Resume" which is a pain for all of our users. 

Also, will it ever be possible to have clients run the courses in mobile Safari and have a decent experience? Currently I can only get decent playback results from Chrome. Safari seems pretty limited in the support for HTML5 features.

Thanks,

Josh

Hi there Joshua,

We haven't released it, just yet. However, we are planning on releasing it very, very soon. It's an extremely exciting update that should resolve this issue, as well as quite a few performance issues for HTML5 content. 

While I cannot give an estimate or a list of fixes for this, we definitely plan on sharing updates once we have them. 

Keep an eye on this thread, if you can! We'll be sure to post when the update has been released.

Thanks very much,

Christine

Hi all,

If your iPad is running iOS version 6.1.2 or later, you may find that audio doesn't work when you resume HTML5 content in mobile Safari. This issue was corrected in Update 3 for Storyline. Please review the following article for more information: