Re-opening wrong since upgrading to SL 3

Hi Jelle,

Thanks for sharing your file here!

I uploaded a copy of your course to Amazon S3 here (HTML5 format), and tested it on all the usual browsers for Mac and Windows 10. I'm unable to recreate the text issue at the bottom of the page as seen in your screenshot on my end, but I do see the text issue in your output link. Do you see any weird behavior when accessing my link on your end?

For next steps:

• Can I confirm which publish format you're using? (Publish as HTML5, HTML5/Flash, or Flash/HTML5)?

• Are you able to upload your course to either Amazon S3 or Tempshare and share the link here? This will help us determine if there is an issue with how your site is loading the course.

I also wanted to share this handy article on best practices for working on Storyline files. 

I'll be standing by!

Hi Katie,

Thank you for the response. It seems to be working on the tempshare upload: http://s3.amazonaws.com/tempshare-stage.storyline.articulate.com/sto_1c53bul9l130c8eebf91id917sp9/story.html

I used the format of HTML5/Flash if available (the default), to be able to use the app when accessing on a phone or tablet. I'll try publishing in HTML5 on my server only to see if that works. The weird thing is this is only happening when using SL3, when publishing in SL2 no problems occur. 

Thanks for the update, Jelle! 

In addition to publishing your course in the HTML5 format on your server, would you be able to publish it in the Flash format as well? Let me know how you make out in both instances, so that we can dive deeper!

I tried recreating the player and importing the slides into a new file, followed by publishing in default, but I still get the same result: http://syncopedia.org/uploads/StudentsModule-HTMLtest/story_html5.html

Any other ideas?

Im sorry, I read your response wrong. The flash format does work: http://syncopedia.org/uploads/StudentsModule-HTMLtest/story_flash.html

Also when reopening. 

Thanks for those updates, Jelle! 🙂I ran some more tests, but I'm still unable to recreate the player issue/notice any difference in functionality between Flash and HTML5.

The strange thing is that your initial link showed the player working properly once today. Screenshot here. Since your course worked as expected after an upload to Tempshare, it could be that your server is having issues with the HTML5 version. Have you had a chance to check in with your server administrator?

I have the same when opening once, but if I reopen then the problem occurs.. If I revert to storyline 2 and publish in HTML5 the problem is not there, which makes a server error quite unlikely right? I will contact my administrator anyway. 

Good morning, Jelle!

Storyline 2 and 3 publish differently, but since the course loads correctly in Tempshare and occasionally on your server – I'd be curious to hear your server administrator's thoughts as well.

Please keep me posted!