re-published former SL360-course now freezes on lms

May 03, 2018

Hai there,

I have published a course packed with a lot of triggers and soundfiles in august 2017 and it was playing fine. Last week (april 2018) we re-published the course due to a small update in the course and now the course freezes. I decided as a test to re-publish the prior version of the course and that one now freezes as well.  When i test locally it playes fine, when i upload it into scorm-cloud it freezes at the point of starting to play a soundfile.

Anybody got any clue about what is happening here? please help!

kind regards,
Richard

1 Reply
Alyssa Gomez

So sorry that's happening, Richard! Thanks for letting me know you already tested in SCORM Cloud. That's usually the first step to troubleshoot an issue like this one.

We want to get you back up and running as soon as possible, so can you please share the unpublished Storyline file with our team by clicking here

Be sure to include which slide is giving you trouble so we'll know where to look. Thanks!

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