Really weird problem with States
Oct 23, 2015
By
Ant Pugh
Hi guys - I am having a really strange problem with a custom button I have created in a course.
I have edited the Disabled state of a red button to grey, using the Format Picture tools, adjusting the brightness and using the recolour option.
When I save the file and reopen the file, the Normal state of this button is changing to copy the properties of the Disabled button? Ie. all states of the button have turned grey when I re-open the file.
Has anyone seen this happen before? Is this a bug?
39 Replies
Ah ok - I just made a video to show you, but it seems as though it's a known issue. So to stop this from happening, what would be the quickest fix?
I just tried to delete the offending Disabled layer, and add it again and then edit it, and the same issue is still occuring.
Here is the video: https://www.youtube.com/watch?v=lTozdPH-rMc
Hi Ant!
Thank you for the video, that is very helpful.
I actually found a similar issue that our QA Team is working on and I have added this thread as well as you video for them.
Have you tried Matthew's suggestion above to create new states for each one instead of duplicating to see if this alleviates the issue for you?
Hi Leslie - I tried deleting the Disabled state that I created, and then added a new default Disabled state (i.e I clicked on the Disabled option rather than creating a new state and naming it Disabled) but this solution didn't work.
I really don't want to go through the whole course and replace all of these buttons, there is over 50 slides and they all have numerous triggers attached!
Any other suggestions?
Hi Ant!
Are you able to re-create this issue in a new file? I'm unable to make this happen in my testing.
Curious if it's your file now.
Thanks for the suggestion Matt, I'm sure that would work - but the issue is that this course is over 50 slides long and all the buttons are associated with triggers to limit the learners ability to move forward to the next slide. So I don't want to recreate a new button, otherwise I will have to relink all the triggers.
Leslie, please see attached for one slide from the course. The Next button is set to initial state Disabled - if Format Painter from the Back button, then save the slide, you should see the same issue that I'm experiencing as per my video.
Click Back button > Format Painter > Next button > Save > Close > Re-open ...
No issue.
You may want to try to repair your software Ant. Are you utilizing the latest update, which is Update 7?
Yes - I am using the latest update 7 too.
I will try a repair - is there a link for instructions on this?
It's in the reply above. Just click on the word 'repair' :)
Ok - thankyou, will I need my Activation code etc.?
It should auto-populate your serial number back in for you.
Hi Leslie - I'm sorry to say this suggestion hasn't worked. I have just reinstalled Storyline 2 and the same issue is happening.
Just to confirm we are trying the same thing, I am doing the following:
Click Back button > Format Painter > Click Next button (this turns the Normal state of the button to Red) > Save file > Close Storyline > Open Storyline
If I follow this process, the normal state of the next button changes back to grey.
You win. I downloaded your file again, and I was able to re-create the issue you are reporting. Not sure why I'm seeing the inconsistency, but the good news is that I was capturing video for you...so now I'll just send it on to the QA Team instead :)
Thanks for your patience.
Thanks for forwarding that issue! How long do you think it'll take for a response/fix?
I assume I need to fix this manually to get the project done for my client by next week! :)
I have no time-frame Ant, so yes.
Ok thankyou
Hi Leslie (and everyone) - I have tried to create a new object and apply the same settings, and this issue is still happening on new objects. It seems that any object you apply formatting to, and then set to Disabled, copies those properties to the other states?
I'm completely stuck, I have no idea how to fix this - please help!
I've made another video to help diagnose the problem.
Thanks for the details Ant. I'm taking another look as we work a bit differently, of course, and I'll update you and the QA Team in a bit :)
Hi Ant! I took another look and it seems that I am only able to re-create this scenario utilizing the steps that you took. The issue seems related to both the re-coloring and disabled state (the color doesn't seem to matter). I cannot re-create the scenario using the standard built in buttons, so perhaps that will work for you in the mean time and I'll get this to QA. Sample attached.
Insert > Controls > Button
Thanks again Leslie.
The issue here is that I have a course with over 50 slides, all with custom Next and Back buttons, the default buttons provided by Storyline don't let me manipulate the buttons to be the same design. So using this technique, I am going to have to replace all the Back buttons too.
Over 100 buttons .... Not sure I'm ready to go down this route yet. I'm going to have to try and figure out another work around :(
Hi Leslie - it looks like I am going to have to use a button because of this bug - I can't see any other option. However, this is causing me more problems.
If I want the button to be a circle, I can add a button and change the shape manually, but the icon feature doesn't let me centre the icon to that shape. (see image below)
Is there any way of creating a round button in Storyline that will allow me to centre the icon?
Ideally I would be using my own arrow shape, added as an image on top of the round button, but this doesn't work because I need to group the round button and arrow shape in order for the triggers to work, but if I group the button and arrow, the Disabled state doesn't work on the button when hovered over.
You could use a marker set to audio only
Can you change the size of a marker?
No it is set size
Thanks Phil but unfortunately that is an issue.. back to the drawing board!
Hi Ant! I popped in to take a look and I do not have any other information to share in regards to this. Unfortunately, looks like you are going in circles. I appreciate you continuing to share.
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