Record Screen crashing on import

also i am hoping the recording is saved somewhere...

So sorry this is happening, Patrick. Let's tackle this together!

I would first try these steps for a simple repair. If that doesn't help, could you help me with these key details to explore further?

• What version of Storyline are you using? You can find this detail by clicking on the Help tab, then About Storyline.
• Can I confirm that you're working on a local hard drive (C:)? 

Also, here's how to check your temp files to see if we can recover a temp copy of your project:

1. Open this folder in Windows Explorer: %appdata%\Articulate\Storyline 
2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 
3. Change the file extension of the copy on your desktop from *.tmp to *.story. 
4. Double-click the file to open it in Storyline.

Keep me posted!

Thanks Katie. I will try these steps this morning. Yes i am on my local drive and not syncing the folder anywhere. 

Well, after uninstalling/reinstalling, SL no longer crashes, but the recording simply vanishes. I record a few clicks in a process, END, select Try Mode (individual slides), then i see it processing - crating slides 1 - 5. Then vanishes. And when i try again the previous recording does not appear in the list. Very strange. Tried again with a New project, same results.  So is the actual recording saved somewhere? Or is that in the .tmp file (it was not when i opened it in SL). Version 3.34.20804.0.

Good morning, Patrick!

Thanks for giving those steps a try, and I'm so sorry the recording was not in the backup file in the temp folder.

The sudden vanishing behavior does seem odd. I'm going to share your latest experience with our Support Engineers, so we can best troubleshoot this. You'll get an email from our team shortly, and I'll follow along!

ANSWERED: My PC setup was using the laptop (Lenovo) closed, with 2 external monitors connected. When I simply opened my laptop, the problem resolved. I don't know if it is a heat issue, or some function call that is not available if the laptop monitor is off (closed). With the laptop open and on a stand, the rendering/processing of the screen recording is successful. 

Interesting find, Patrick. I'm glad it's working for you now and I appreciate you popping back in to share that with the community.