I have a problem with the only record screen I have in my story project. I used record sreen tool from Storyline. When I published my project, I can ear my audio but I don't see the video playing (A back screen just appear). Can you please help me? I checked this article http://www.articulate.com/support/kb_article.php?product=ap9&id=u5lzv71un2p4 but this is for Presenter...
Have you checked that all your system requirements match up to what is outlined here? Are you able to share your .story file here or send it to our Support team?
Hi, Emilie: Have you placed it on the website you want it to play from and reviewed it from there? A lot of the times, there's something on our computer that is keeping the vid from playing. For example, I'm on a mac running Parallels. Only when I reconfigured my virtual machine (giving it more juice/memory), could I finally see my videos upon publish.
I solved the video running problem. Nevertheless, the view clarity is not good enough. Is it possible to explain how to keep a good quality for my capture video screen? Is there a better appropriate tool than the one supplied by SL?
Emilie, how did you get your video to work initially? I'm having the same problem... I have uploaded it to our LMS, however the screen is just blank instead of the video...
Sorry to just be seeing your post now - but have you tested it anywhere besides your LMS, like SCORM Cloud? That will help you determine if it's an issue on the side of your LMS or something within the video file itself. If you're able to replicate the issue on SCORM Cloud, please feel free to connect with our Support team.
12 Replies
(A *black screen just appear)
Hi Emilie,
Have you checked that all your system requirements match up to what is outlined here? Are you able to share your .story file here or send it to our Support team?
Hi, Emilie: Have you placed it on the website you want it to play from and reviewed it from there? A lot of the times, there's something on our computer that is keeping the vid from playing. For example, I'm on a mac running Parallels. Only when I reconfigured my virtual machine (giving it more juice/memory), could I finally see my videos upon publish.
Ok thank you, I will try!
Let us know if you need anything else Emilie!
I solved the video running problem. Nevertheless, the view clarity is not good enough. Is it possible to explain how to keep a good quality for my capture video screen? Is there a better appropriate tool than the one supplied by SL?
Thanks!
Hi Emilie,
There is a good workaround from Mike Enders here on how to keep your original video and the good quality. Hope that helps!
Thank you! That is really useful!
Glad that helped!
Emilie, how did you get your video to work initially? I'm having the same problem... I have uploaded it to our LMS, however the screen is just blank instead of the video...
My video was a capture screen...
Hi Phoebe,
Sorry to just be seeing your post now - but have you tested it anywhere besides your LMS, like SCORM Cloud? That will help you determine if it's an issue on the side of your LMS or something within the video file itself. If you're able to replicate the issue on SCORM Cloud, please feel free to connect with our Support team.
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