Record screen do not appear in web publish version

Aug 28, 2013

I have a problem with the only record screen I have in my story project. I used record sreen tool from Storyline. When I published my project, I can ear my audio but I don't see the video playing (A back screen just appear). Can you please help me? I checked this article http://www.articulate.com/support/kb_article.php?product=ap9&id=u5lzv71un2p4 but this is for Presenter...

Thanks!

12 Replies
Daniel Brigham

Hi, Emilie: Have you placed it on the website you want it to play from and reviewed it from there? A lot of the times, there's something on our computer that is keeping the vid from playing. For example, I'm on a mac running Parallels. Only when I reconfigured my virtual machine (giving it more juice/memory), could I finally see my videos upon publish.

Ashley Terwilliger-Pollard

Hi Phoebe,

Sorry to just be seeing your post now - but have you tested it anywhere besides your LMS, like SCORM Cloud?   That will help you determine if it's an issue on the side of your LMS or something within the video file itself. If you're able to replicate the issue on SCORM Cloud, please feel free to connect with our Support team. 

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