Record Screen - Storyline 3 not recording my selected area

OS: Window 10

Software: Articulate Storyline 3

I've used the "Record Screen" option before. But it's been a few years.

Before recording, I'm carefully selecting my screen area to record. But when I finish, only one screen is captured. And it captures just some of the right and bottom with a huge black space to the right.

What am I doing wrong?

Thanks!

 

 

 

1 Reply
Lauren Connelly

Hi P L!

Thank you for sharing a screenshot with us! Are you using an external monitor? If so, are both the laptop and external monitor set to 100%?

We recommend setting both displays to 100% or 96 DPI. If you're still seeing this issue with these settings, we'll want our Support Engineers to step in. Use this link to connect with a Support Engineer.