Record screen try mode - issues with layer shown after a few mistakes


I've created a step-by-step recording in try mode and added a help layer (which includes a button to view the hint caption that's automatically created). The issue is that after you make a mistake twice or click the button to view the hint layer twice a shape (it's the hint from the first slide) appears that is not on the slide, so I can't just delete in the normal editing space. 

I think it might have to do with me using the layers from the first slide a template. I have tried recreating these layers from scratch and I don't get this problem. 

Does anyone have any suggestions on how to fix this? I want to try and avoid having to recreate all the help layers if possible. 


3 Replies
Leslie McKerchie

Hello Caitlin and welcome to E-Learning Heroes :)

Thank you for contacting us and describing what you are experiencing in your project.

With your permission, I'd like to take a look at your project file (the .story file) to investigate what's happening along with the steps to replicate what you're seeing. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.