Record Screen very slow

Aug 16, 2018

I am trialing the storline 360 suite...

While recording screen movements, my mouse is very slow and jumps around making the recording of screen shots and mouse movements invalid. Any suggestions to making the record screen run smoother.

I am running on a macbook pro / parallels Windows 10 

1 Reply
Crystal Horn

Hi there, Mark.  Without having a real good look under the hood, it sounds like it might be a computer performance issue.  Can you dedicate any more space or resource usage to your Parallels virtual environment? 

Here's an article from Parallels:  https://kb.parallels.com/en/112091
I use a MacBook Pro with Parallels and Windows 10, too.  Currently, I use unlimited resources and about 4 Gb of memory.

If that doesn't help, feel free to hook up with our support engineers, and we'll dig in!

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